5 Business Office Patient Call Coordinator Jobs in Austin, TX
Austin Regional Clinic is Hiring a Business Office Patient Call Coordinator Near Austin, TX
ABOUT AUSTIN REGIONAL CLINIC:
Austin Regional Clinic has been voted a top Central Texas employer by our employees for over 10 years! We are one of central Texas’ largest professional medical groups with 25 locations and we are continuing to grow. We offer the following benefits to eligible team members: Medical, Dental, Vision, Flexible Spending Accounts, PTO, 401(k), EAP, Life Insurance, Long Term Disability, Tuition Reimbursement, Child Care Assistance, Health & Fitness, Sick Child Care Assistance, Development and more. For additional information visit https://www.austinregionalclinic.com/careers/
PURPOSE
Under general supervision, serves as an initial point of contact in appointments. Books patient appointments utilizing computer. Carries out all duties while maintaining compliance and confidentiality and promoting the mission and philosophy of the organization.
ESSENTIAL FUNCTIONS
- Works in appointments and is responsible for booking patient appointments utilizing computer system. When booking appointments, also confirms and/or makes any changes to demographic information and notifies patient of account balance.
- Adheres to scheduling protocols for multiple locations and specialties.
- Verifies insurance eligibility by using online resources, Medifax, etc.
- Screens and directs incoming calls as needed.
- Confirms in advance patient appointments.
- Runs reschedule reports and books rescheduled appointments as necessary. Ensures report is accurate and current.
- Verifies scheduling accuracy of MyChart appointments.
- Books follow up appointments.
- Adheres to all company policies, including but not limited to, OSHA, HIPAA, compliance and Code of Conduct.
- Works holiday shift(s) as required by Company policy.
- Regular and dependable attendance.
- Follows the core competencies set forth by the Company, which are available for review on CMSweb.
OTHER DUTIES AND RESPONSIBILITIES
QUALIFICATIONS
Education and Experience
Required: High school diploma or GED. Experience using a PC in a Windows environment.
Preferred: Experience working in a medical setting. Experience working in customer service. Bilingual English/Spanish.
Knowledge, Skills and Abilities
- Excellent verbal and written documentation and communication skills.
- Knowledge of medical terminology.
- Excellent interpersonal and problem solve skills.
- Ability to manage competing priorities.
- Ability to align own actions with those of other team members committed to common goals.
- Excellent customer service skills.
- Excellent computer and keyboarding skills, including familiarity with Windows.
- Ability to work in a team environment.
- Ability to engage others, listen and adapt response to meet others’ needs.
- Ability to perform job duties in a professional manner at all times.
- Ability to understand, recall, and communicate, factual information.
- Ability to understand, recall, and apply oral and/or written instructions or other information.
- Ability to organize thoughts and ideas into understandable terminology.
Work Schedule:Monday and Tuesday 8:00 am- 4:30 pm, Wednesday 8:00 am-12:00 pm. Remote Opportunity once in person training is completed.
Job Summary
Part Time
Ambulatory Healthcare Services
$36k-44k (estimate)
02/19/2023
07/03/2024
austinregionalclinic.com
AUSTIN, TX
1,000 - 3,000
1980
SAPNA S D
$50M - $200M
Ambulatory Healthcare Services
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About Austin Regional Clinic
Austin Regional Clinic (ARC) is a multispecialty medical group committed to providing comprehensive healthcare services throughout the greater Austin area. Founded by three physicians in 1980, it now provides health care to over 535,000 area residents in 29 locations in 12 Central Texas cities, including both primary and specialty care. ARC is unique to the Central Texas area because of its widespread locations, convenient services, and quality assurance programs. ARC patients enjoy access to such conveniences as same-day appointments, 24/7 online and phone appointment scheduling, ARC MyChart ...patient portal, After Hours Clinics, and nursing services through the night. Most ARC clinics also offer on-site radiology and lab services and some clinics offer specialty programs such as a travel clinic, medical nutrition therapy, and ARC Healthiness. Austin Regional Clinic has been voted a top Central Texas employer by our employees for over 10 years! Join our team to grow professionally and come to work every day knowing that you are improving the health of our Central Texas communities and saving lives. We offer a comprehensive benefit package for positions 24 hours per week and over, and help you develop a career and grow with us. At ARC, you can have it all. We invite you to become a part of our family. Visit http://www.austinregionalclinic.com/careers to search current job listings and register to receive emails as new positions become available.
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