140 Customer Service Assistant Jobs in Columbia, MD
Aurora Ripple Enterprises is Hiring a Customer Service Assistant Near Columbia, MD
We are leading the consulting industry in providing quality sales, marketing, and customer satisfaction solutions. We have put together an efficient program to develop our entry-level Customer Service Assistants into Senior Managers in our client projects.
Customer Service Assistants lead our team in engagement, discovery, and solutions by engaging with community members and employing their problem-solving skills to provide the most knowledgeable customer service.
Customer Service Assistant Position Description:
- Train on customer service and sales solutions and master our outreach methods
- Meet directly with customers and provide product recommendations, answer questions, and process sales orders
- Build genuine relationships with customers to drive customer satisfaction and retention rates
- Keep detailed reports on all customer interactions including order requests, customer complaints, and referrals
- Maintain a comprehensive working knowledge of all available products and services as well as industry trends to keep an edge against competition
- Develop leadership and team development skills as a Customer Service Assistant by working with Senior Level Managers
Under the direction of the Senior Manager, Customer Service Assistants will develop skills in:
- Customer Service and Relations
- Sales
- Brand Development
- Consulting
- Territory Management
- Telecommunications and Technology Services
- Interviewing
- Acting as a Liaison with Clientele
- Direct Customer Service/Sales
Our ideal qualifications for a Customer Service Assistant are:
- High school degree is required
- Bachelors degree is highly preferred
- Previous experience in customer service, retail, sales, marketing, business, or a related field
- Excellent interpersonal, research, and training skills
- Strong Student Mentality and willingness to learn and grow in a team environment
- Grace under pressure and good judgment in sensitive situations
- Can achieve both individual and collaborative goals through time management, discipline, and organization with other Customer Service Assistants and executive team members
- Exhibits professional and personal communication skills, whether it is within the office or speaking with customers
An entry-level Customer Service Assistant position at Aurora Ripple will accelerate your professional development in the job market and provide you with hands-on training that will prepare you for your future career! We want to give you a rewarding, practical work experience. If you want to work at a place you love and enjoy the people and the environment, Apply Now!
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Job Summary
Full Time
$82k-105k (estimate)
05/01/2024
05/16/2024
The following is the career advancement route for Customer Service Assistant positions, which can be used as a reference in future career path planning. As a Customer Service Assistant, it can be promoted into senior positions as a Customer Service Representative II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Assistant. You can explore the career advancement for a Customer Service Assistant below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Assistant, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Assistant for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Assistant job description and responsibilities
A customer service assistant may also be called upon to provide practical help, such as advising a customer on how to assemble or operate an appliance.
02/10/2022: Richland, WA
Coordinate and collaborate with cross-functional teams to ensure quality services to customers.
12/17/2021: Medford, OR
Customer service assistants deal with customer questions, purchases and complaints.
01/05/2022: New Brunswick, NJ
Organize and schedule customer orders to an appropriate department.
02/17/2022: Greenville, MS
Follow up with customers at a later date.
02/03/2022: Cedar Falls, IA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Assistant jobs
Undertaking a relevant qualification will show managers that assistants are serious about their job and may offer the opportunity to fast-track to a managerial position, depending upon job performance.
01/22/2022: Billings, MT
Customer service assistant jobs do not usually require specific qualifications, although a good command of the English language will be required by most employers.
03/13/2022: Chicago, IL
Responding to questions with positive language can greatly affect how the customer hears the response.
02/09/2022: Saint Paul, MN
These businesses rely on employees who can create a positive dialogue with customers, helping to foster loyalty and a good reputation.
02/17/2022: Chico, CA
Ask for direct feedback from customers and colleagues in order to have a room for improvements.
02/17/2022: Lansing, MI
Step 3: View the best colleges and universities for Customer Service Assistant.
