PRIMARY DUTIES AND RESPONSIBILITIES:

• Serve as a subject matter expert and escalation point for complex issues within the designated area of specialization.
• Lead the diagnosis and resolution of intricate issues using advanced troubleshooting techniques and methodologies.
• Provide technical mentorship and guidance to junior team members, empowering them to effectively handle day-to-day operations and challenges.
• Collaborate with cross-functional teams to design and implement solutions aligned with organizational objectives and industry best practices.
• Configure, optimize, and maintain IT infrastructure components to ensure seamless operation and adherence to security standards.
• Implement and enforce security measures, including firewalls, intrusion detection/prevention systems, and access controls, to safeguard against cyber threats.
• Monitor system/network performance, conduct regular assessments, and optimize resource utilization to enhance overall efficiency and reliability.
• Participate in IT project planning and execution, providing insights and recommendations to enhance the organization's IT infrastructure.
• Document configurations, procedures, and resolutions for knowledge sharing and future reference.
• Stay updated on emerging technologies and industry trends, evaluating their potential impact and applicability to the organization's IT environment.
• Assume additional duties as defined by supervisor and executive management
• Follow Aureon Technology policies and tenets at all times and subscribe to company ethos

EDUCATION, TRAINING, AND EXPERIENCE:

Required

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• Minimum of 3 years of experience in a similar IT role, demonstrating proficiency in system administration, network management, and technical support.

Preferred

• Relevant certifications such as CompTIA A , Network , Security , or Microsoft Certified Systems Administrator (MCSA).
• Experience with cloud computing platforms, virtualization technologies, and ITIL practices.

REQUIRED SKILLS:

• Strong troubleshooting and problem-solving skills, with the ability to diagnose and resolve technical issues efficiently.
• Excellent communication and interpersonal skills, with the ability to interact effectively with end-users and stakeholders at all levels.
• Proficiency in system administration tasks, including software installation, configuration, and maintenance.
• Sound knowledge of networking principles and protocols, such as TCP/IP, DNS, DHCP, and VLANs.
• Familiarity with cybersecurity concepts and best practices, including data encryption, access controls, and security awareness training.
• Ability to prioritize tasks, manage multiple projects simultaneously, and work effectively under pressure in a fast-paced environment.
• Commitment to continuous learning and professional development in the field of information technology.

WORKING CONDITIONS AND PHYSICAL REQUIREMENTS:

• Indoor work primarily in office environments, with occasional travel to remote locations as needed.
• Frequent use of computers, keyboards, and other IT equipment for extended periods.
• Occasional lifting, bending, and carrying of IT hardware and equipment weighing up to 50 pounds.
• Occasional visits to client locations
• Availability to work outside of standard business hours occasionally to perform maintenance or support critical operations.