Entry level Onsite Help Desk Support for an exciting MSP company

Duration: Open
Pay rate range: $17.00 – $21.00/hr.

Must have 1-2 years Customer Service Experience

Abilities to:

• Strong communication skills with active listening skills
• A self-driven attitude
• A problem-solving attitude
• Remain customer-service oriented in all situations/personalities
• Give attention to detail
• Solve problems quickly
• Remain organized/ set priorities
• Follow established procedures on routine work; requiring instructions only on new assignments
• Essential Duties: The following duties are not meant to be all inclusive and may be changed or modified by the company at any time.

Responsibilities:

• Manage large amounts of inbound and outbound calls in a timely manner
• Follow call center “scripts/troubleshooting guides” when handling different topics
• Identify customers’ needs, clarify information, and providing solutions
• Monitor tickets & workflows and in accordance to team’s SLAs
• Create documentation where documentation is absent
• Administer VoIP Phone Sets and build partitions
• Utilize remote user support tools to provide support
• Understand basics of Windows 7, Windows 10, MAC OS, and Microsoft applications a plus
• Any networking experience a plus
• *** Must be willing to learn and taking online lectures on your own time.

Job Types: Full-time, Part-time, Contract, Temporary, Temp-to-hire, Internship

Pay: $17.00 - $21.00 per hour

Expected hours: 20 per week

Benefits:

• 401(k)
• Flexible schedule
• Paid time off
• Professional development assistance

Experience level:

• Under 1 year

Schedule:

• Day shift
• Monday to Friday
• No weekends
• Weekdays

Experience:

• Help desk: 1 year (Preferred)
• Windows: 1 year (Preferred)

Work Location: In person