Position Summary The Billing Lead is responsible for daily operations of the Customer Service, Collections, and Outreach staff. Reports to the Assistant Manager of Patient Financial Services. # Primary Responsibilities # Requirements Supervision and Development for staff Take supervisor calls Attend meetings and coordinate billing efforts with hospital departments they serve Track and report departmental statistics and analysis Assist staff with inbound calls Achieve results while providing excellent customer service and compassion for the community Maintain attendance in accordance with departmental standards Complete safety evaluation, JCAHO Education, TB Testing, Confidentiality, Information Systems usage and HIPAA/Corporate Compliance notification on an annual basis Exhibit accepted level of Teamwork and RESPECT Accept change as needed to meet departmental goals Prepare or assist with other projects/duties as assigned # Desired Job Qualifications/Skill Sets 5 years Hospital Billing Experience 2 years of Supervisory Experience Knowledge of Ohio HCAP/Medicaid Eligibility Requirements Ability to manage multiple demands from a variety of constituents Solid computer skills (Excel, PowerPoint, Access, Healthquest (Medipac), Ontario) Effective Communicator Excellent Customer Service skills #