The Patient Access Specialist is responsible for registering patients into the health information system by interviewing patients to gather and process complete demographic, insurance and other visit related information. Responsibilities include accurate identification of patients, identifying source of payment, verifying insurance eligibility and benefits, collecting upfront payment and interacting with patients and family, insurers, members of hospital departments, providers, and other team members. Patient Access Specialist is also responsible for providing excellent customer service by demonstrating behaviors that align with the organization’s core values and The Augusta Way.

This job posting is to accept applications for current and future openings. Timing on when an opportunity may be interviewed for and offered for employment is dependent on organizational needs.

Requirements

Education Requirements:

• High School Diploma
• Must possess written and verbal communication skills

Previous Work Experience Requirements:

• 1 year previous experience in customer service
• 1 year previous experience in general clerical office or administrative duties experience or applicable classwork may be substituted

Skill Requirements:

• Good verbal and written communication skills
• Telephone etiquette skills
• Computer Keyboard / Typing – 35 words per minute
• Problem solving (minor)
• Detail oriented

Preferred Experience and skills

• Minimum of 1 year experience in hospital, healthcare practice or health insurance company
• Medical Terminology: Work experience or classwork
• Prefer CHAA certification with National Association of Healthcare Access Management (NAHAM)

Licensure/Certification: Preferred CHAA (Certified Healthcare Access Associate)

Some benefits of working at Augusta Health include:

• Insurance package including health, dental, and vision
• Retirement savings helping you to plan for your future
• Generous paid time off to promote work life balance
• Free onsite parking
• 24/7 armed security to ensure your safety
• Shift and weekend differentials
• Flexible scheduling
• Shared governance
• Tuition reimbursement
• Onsite child care
• Augusta Health Fitness Reimbursement Program
• Onsite credit union
• Employee discounts including the cafeteria, gift shop, pharmacy, and movie tickets

Company Information

Augusta Health is a mission-driven, independent, nonprofit, community health system located in Fishersville Virginia in Virginia’s scenic Shenandoah Valley. Augusta Health offers a full continuum of inpatient and outpatient which includes Augusta Medical Center a 255 bed inpatient facility and Augusta Medical Group which is comprised of 40 practice locations and four urgent care locations.

Equal Opportunity

Augusta Health recruits, hires and promotes qualified candidates for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, race, religion, sex (including pregnancy), sexual orientation, veteran or military discharge status, and family medical or genetic information.