Company Description
Augsburg University has maintained a strong academic reputation defined by excellence in the liberal arts and professional studies since 1869. A welcoming campus in the heart of Minneapolis, Augsburg offers undergraduate and graduate degrees to nearly 3,200 diverse students.
Augsburg's mission is to educate students to be informed citizens, thoughtful stewards, critical thinkers, and responsible leaders. The Augsburg experience is supported by an engaged community that is committed to intentional diversity in its life and work. An Augsburg education is defined by excellence in the liberal arts and professional studies, guided by the faith and values of the Lutheran church, and shaped by its urban and global settings.
Augsburg invites individuals who share our mission and commitment to intentional diversity, equity, inclusion and belonging to join our community. In particular, Augsburg invites BIPOC, LGBTQIA , individuals with disabilities, women, veterans and those from underrepresented or marginalized backgrounds are encouraged to apply.
Job Description
SUMMARY OF POSITION : Directs the University's 24/7 Communications Center and Dispatch services for the Department of Public Safety. Directs internal and external emergency communication, parking administration and enforcement and all-access control center.
PRIMARY RESPONSIBILTIES

• Hires, trains and supervises student employees working within the Communications and Parking areas within DPS.
• Responsible for scheduling, performance management and the student employment experience.
• Directs campus parking, including permit sales/revenue generation, parking violations appeals, community and/or special event parking.
• Provides oversight for all building access software and management.
• Trains and directs student employees to perform tasks related to access management, including key and fob inventory, tracking and replacement.
• Assists management with coordinating the Communications and Parking budget, including student staffing and training, vendor software, supplies, and parking revenue.
• Shares 24/7 on-call responsibility on a rotating basis to respond to emergency situations and/or urgent matters for both Dispatch and Public Safety.
• Responsible for testing, maintenance, and upgrades of all software related to parking, access control, and dispatch.
• Assist with investigations as needed.

ADDITIONAL RESPONSIBILTIIES

• Audits required logs, reports and record maintenance related to communications and infrastructure.
• Software management and implementation, maintain radio systems as needed.
• Maintain licensing and compliance through FCC. Maintain all required logs.
• Manage Switchboard, including frequent updates with staffing changes.
• Performs other duties as necessary or assigned.
• Orders and distributes office supplies and other materials.
• Collects and deposits funds related to parking fines and Fob replacements.
• Evaluation and development of student staff and provides direction to professional Public Safety staff.

WORK ENVIRONMENT AND PHYSICAL DEMANDS

• Frequent phone and computer use.
• Occasional strenuous physical conditions or potentially extreme temperature conditions, such as medical or security emergencies, indoors or outdoors.
• Infrequent encounters with potentially hostile or injured person(s) as part of the work environment within DPS.
• Occasional irregular or extended hours that may include evenings, weekends and/or holidays.

Qualifications
MINIMUM QUALIFICATIONS

• High School Diploma or equivalent required.
• Three (3) years of related experience.
• Demonstrated intercultural competence with an ability to work in a highly diverse and inclusive environment.
• Demonstrated ability to show initiative, independently manage workflow of self and others, and manage multiple priorities.
• Demonstrated ability to lead/teach/mentor in a team environment.

Preferred Qualifications

• Bachelor's degree preferred.
• Prior training and supervisory experience strongly preferred.
• Previous experience in security, public safety, communications or operations.
• Experience working on a college or multi-building campus.
• First Responder, CPR, first aid, and AED certified.

Knowledge, Skills, Abilities

• Knowledge of card access, security and CCTV systems.
• Excellent computer skills; proficient in Microsoft Office and Google applications.

Additional Information
Benefits at Augsburg
Augsburg University offers a competitive and comprehensive total rewards program including:

• Medical, dental and vision coverage
• A generous 403(b) matching program with an employer contributions of up to 8% upon eligibility
• Up to 100% tuition remission for employees, spouses and dependents, and participation in the Tuition Exchange program with colleges and universities throughout the US
• Generous paid time-off, including 14 paid holidays, 12 sick days, 2 community service days, and vacation of up to 22 days per year immediately upon hire
• Employer-paid STD, LTD and life insurance
• Enhanced Employee Assistance Program (EAP) for all employees

Equal Opportunity and Affirmative Action Statement
Augsburg is an equal opportunity employer and does not discriminate on the basis of gender, sexual orientation, marital status, gender identity, race, age, disability, religion, national origin, color, or any other protected class.
Augsburg University is committed to providing equal employment opportunity to all applicants and employees regardless of their race, color, creed, religion, gender, age, national origin, familial status, disability, veteran status, sexual orientation, gender identity, gender expression, marital status or public assistance status, or any other characteristic protected by federal, state, or local law.
If you need a reasonable accommodation to complete our application process, please contact our Human Resources Department at phone number: 612-330-1058 or email: hr@augsburg.edu.