Company Description

Located in the idyllic town of Washington in Connecticut, Mayflower Inn & Spa is an exquisite country retreat, nestled in 58 acres of beautifully landscaped gardens and woodland. Just two hours’ drive from New York City, it is renowned as one of northeast America’s most distinguished luxury hideaways. Memories are made easily when you stay at our boutique hotel in Litchfield County, a portal to a simpler time, where the definitive measure of the good life is in soul-stirring moments rooted in the idyllic countryside.

Job Description

Join our team as Host/Hostess and become one of the authors of our story. As part of the Auberge family, you will be responsible for delivering exceptional hospitality to all of our guests every day. We strive to provide excellence to our staff as well ensuring that each day is an opportunity to educate, inspire curiosity, and create an environment of genuine hospitality at every turn.

Key responsibilities include:

• Welcome guests with warm hospitality at all times.

• Maintain and uphold all brand and Mayflower standards to the highest levels of excellence.

• Ensure workspaces are clean, tidy and organized. 

• Correct music/lighting levels for guests, accurate and presentable menus are delivered to tables. 

• Build up and develop strong relationships with regular guests, hotel guests, and your peers.

• Ensure phone etiquette is in place at all times and guest messages are answered promptly.

• Maintain positive guest relations at all times.

• Resolve guest complaints, ensuring guest satisfaction and involving management as needed.

• Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.

• Liaise with all departments to ensure clear and concise communication on all reports, functions and guest notes for the day.

Qualifications

• Must be able to stand for at least 8 hours and be able to lift up, push, and pull at least 50 pounds

• Hospitality Certificate or Degree preferred

• A minimum of 2 years of Restaurant experience

• Excellent interpersonal skills

• Ability to multi-task and delegate effectively

• Appearance must be clean and professional

• Able to work a flexible schedule, including weekends and holidays, according to department needs

• Experience within the luxury/upscale segment of the hospitality industry

• Time management and effective communication skills via digital and personal channels

Additional Information

At Auberge, we are passionate about our mission to be the best-loved operator of one-of-a-kind luxury properties and experiences. We are storytellers and story-makers, delivering simple pleasures and creating unforgettable memories. Born in Napa and inspired by the most relaxing places in the world, we prize simplicity, comfort, and beauty. Whatever role we play in Auberge, and wherever we work, we all live by the view that our core purpose is to enrich people’s lives. If you feel that our approach is aligned with your own passions and beliefs, then please share with us why you want to become part of our collection.

MFINN2013 LLC is an Equal Opportunity Employer, M/F/D/V. MFINN2013 LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, MFINN2013 LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.