Company Description

Hotel Jerome has been the social hub of Aspen since its opening in 1889 at the height of the town’s silver boom, known as the place where all great stories were born and are told. As the only Aspen hotel to survive the silver crash, the long pre-ski-resort winters, and the Depression, we’ve seen cowboys ride through our doors, 10th Mountain Division soldiers gather round over pints after training on the slopes, and Hunter S. Thompson holding court during his run for sheriff. You can’t experience Aspen, without experiencing Jerome.

The targeted compensation wage for this full time year round, non-exempt position is $22-$25 per hour. The position offers a competitive compensation package presented by Auberge Resorts Collection.

Job Description

Embark on a creative adventure as a Concierge, where your passion for travel and meticulous planning will shape unforgettable journeys for our guests. With your keen understanding of local excursions and a flair for crafting seamless experiences, you'll be the architect of personalized itineraries that turn travel dreams into extraordinary realities.

• Collaborate with guests to understand their visit preferences, interests, and budgets, tailoring itineraries to meet their unique expectations.
• Stay informed about various local destinations, including cultural, historical, and recreational aspects, to design well-informed and captivating itineraries.
• Coordinate transportation, accommodations, activities, and other travel logistics to create comprehensive and seamless itineraries.
• Develop and manage guests' travel budgets, providing options and ensuring alignment with clients' preferences.
• Create detailed and visually appealing itineraries, including relevant information such as reservations, contact details, and essential travel documents, while maintaining clear and effective communication with clients.

Qualifications

• Previous experience in a customer service role, preferably in a hotel or hospitality environment
• Excellent communication and interpersonal skills
• Knowledge of local attractions, restaurants, and transportation options
• Strong organizational skills and the ability to multitask
• Proficiency in Microsoft Office and reservation management software
• Flexible schedule, including evenings, weekends, and holidays

Benefits Package

The comprehensive benefit package for this position includes paid time off, sick and safe time, Medical, Dental and Vision healthcare plans, 401(k) plans with employer contribution, Health and Flexible Spending Account programs, Employee Assistance Program and Company stay discounts. Benefits package may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.

Benefits package may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.

Apply and explore more career opportunities through the Auberge Resorts Collection career page. The application deadline for this position is May 31st, 2024. However, this position is often required year-round, and it's probable that it will be reposted in the future.

Additional Information

Auberge Resorts Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine and spas, and gracious yet unobtrusive service. With hotels and resorts across three continents, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations. Please visit aubergeresorts.com to learn more about our Collection. Follow us on Instagram, TikTok, Linkedin, Facebook and Pinterest: @AubergeResorts and #AlwaysAuberge.

Auberge Resorts Aspen Inc is an Equal Opportunity Employer, M/F/D/V. Auberge Resorts Aspen Inc provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Auberge Resorts Aspen Inc complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.