Property Description

Auberge Beach Residences brings the ultimate in luxury living to Fort Lauderdale’s most extraordinary beachfront property. Exquisitely designed residences, a rich array of indoor and outdoor amenities, a tempting selection of restaurants, and a world-class Auberge branded dining and spa are perfectly located directly on 450 linear feet of pristine Atlantic Ocean beachfront. 
Role Summary

Become one of the authors of our story. The Lifestyle Assistant (Front Desk Agent) is committed to delivering five-star service to discerned residents aspiring to exclusive experiences and flawless execution. The Lifestyle Assistant is responsible for greeting residents and fulfilling their requests, answering telephone inquiries, making reservations, and other duties as assigned.

Core Responsibilities
Please note that this is not an exhaustive list of everything that needs to be done! Within the Auberge family, our people always find new ways to look after the business, their guests, and their team-members.

• Communicate effectively in English with co-workers and management to their understanding

• Directly participates in operating a traditional 24-hour, seven days a week, luxury hotel-style residential operation.

• The front desk will be staffed to provide services 24 hours a day 7 days a week, therefore all applicants must be flexible and willing to work AM, Mid, and PM shifts.

• Answers external and internal telephone calls taking and delivering messages as needed..

• Works in conjunction with all Lifestyle Team partners, including valet, housekeeping, security and pool, and beach attendants.

• Empowered to make decisions that directly affect the resident’s experience in a memorable and soulful fashion.

• After training, must display a working knowledge of emergency procedures so that talent and resident safety will be insured.

• Utilizes the radio/paging internal communication system used throughout the facility.

• Maintain confidentiality of internal and external resident information and pertinent residences data.

• Be familiar with all Standard Operating Procedures relating to the residential reception and concierge operations

Required Qualifications

• A minimum of 2 years of hotel operations experience in a luxury setting

• Demonstrated track record of strong attention to detail and excellent communication skills.

• Must have a flexible schedule including holidays and weekends.

• Front desk and/or concierge experience in a luxury property preferred.

What Else?
At Auberge, we are passionate about our mission to be the best loved operator of one-of-a-kind luxury properties and experiences. We are storytellers and story-makers, delivering simple pleasures and creating indelible memories. Born in Napa and inspired by the most relaxing places in the world, we prize simplicity, comfort and beauty. Whatever role we play in Auberge, and wherever we reside and work, we all live by the view that our core purpose is to enrich people’s lives.
If that philosophy resonates with you and you feel that our approach is aligned with your own passions and beliefs, then please talk to us about becoming part of our family.

Department: Operations/Operaciones
This is a non-management position
This is a ft-year round/ tiempo completo- todo el año position