A Technology Specialist will display superior talent in providing end-user support for Atwell employees across the country. In this role, an employee will demonstrate creative problem-solving skills and develop and develop proficiency in regards to the essential functions of the job found below.

Responsibilities:

• Respond to requests for technical assistance in person, phone & electronically.
• Troubleshoot all technical-related user issues, including hardware, software, account, and printer issues.
• Communicate technical information to both technical and non-technical personnel.
• Install and support various software applications as needed and approved.
• Follow all company processes and procedures.
• Log all support-related tasks in the company ticketing system.
• Provide support in the maintenance of the company's network and infrastructure as directed.
• Maintain passwords, data integrity, and file system security according to company policy.
• Set up and deploy workstations, servers, networks and printers.
• Manage inventory for workstations, laptops and other IT asset in company tracking system.
• Stay current with system information, changes and updates.
• Support Mitel VOiP phone systems and configure & deploy desk phones as directed.
• Support and troubleshoot for AutoCAD and other company design software.
• Support servers across the organization as directed.
• Support backup systems and their integrity.
• Support the company data replication system and archives.
• Support network infrastructure.
• Provide afterhours support for all critical systems.
• Assist and help manage and deploy company cell phones and other mobile devices.
• Assist with technology outages as needed.
• Travel as assigned and needed.
• Additional projects and tasks assigned as needed.
• The ability to take initiative and solve problems with limited direction.

Qualifications:

• 5 years of experience in a corporate setting performing the essential functions of this position as discussed above.
• Bachelor's Degree in IT related field preferred
• Experience with the following hardware: Dell, HP, Cisco, Extreme, Konica, Xerox, Toshiba, Oce, & Canon
• Experience with the following software: MS server 2008, 2012, & 2016, MS OS Win10, MS Office 2010, 0365 and Active Directory

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