Attic Bros has an exciting opportunity for a full-time position as a Scheduler/ Dispatcher.

You will be responsible for managing all incoming communications such as calls & emails, assigning sales leads, and dispatching and assigning those leads to our sales team.

We are looking for someone who thrives with energy but can also maintain concentration, detail orientation, and accuracy in the process.

This is an advanced position, and we are looking for seasoned applicants who have mastered this responsibility. This is not an entry-level position.

We are a privately held family business that has operated in the Bay Area for over 10 years. We provide an outstanding foundation and support to eager and work-driven people to be successful.

We are committed to creating a diverse and inclusive culture where we all feel welcomed, valued, and empowered to achieve our full potential and to reach where we’re headed in the future. We feel unique backgrounds, experiences, and perspectives help us think bigger and succeed together.

Requirements

• Must be able to work Mon- Fri, 8AM- 5PM (with one hour lunch rest breaks)
• Must be experienced in taking large volumes of incoming calls, emails, and customer service
• Must be experienced in filtering and determining qualified leads
• Must be experienced in managing lead programs such as Yelp, Next Door, Google Business. etc.
• Dispatch / Scheduling appointments
• Manage communications; managing incoming phone calls, email, yelp messaging
• Strong problem-solving skills, required to resolve/delegate action for the clients when in need of something
• Provide customer service and solutions to leads and clients
• Must be independent and able to work with little supervision
• Communicate with clients with courtesy with a high level of professionalism
• Discuss with customers their needs and how we can be of service to them
• Maintain a high and consistent level of premium customer service
• Collect payments from customers and pay invoices
• Order supplies for the office as well as materials for our technicians
• Assist with office general operations
• Maintain lobby and shared common areas
• Provide basic admin support

Job Type: Full-time

Pay: $22.00 - $26.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Schedule management: 2 years (Required)
• Lead Coordinating: 2 years (Required)
• Professional Office: 3 years (Required)
• Customer service: 2 years (Required)

License/Certification:

• Driver's License (Required)

Work Location: In person