35 Client Service Representative Jobs in LAFAYETTE, LA
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ATS FAMILY is Hiring a Client Service Representative Near LAFAYETTE, LA
Job Details
Description
Job Description:
A Client Service Representative plays a crucial role in delivering outstanding client experiences. Serves as a point of contact for our clients, addressing their inquiries, resolving issues, and ensuring their needs are met. This role is an essential component of our commitment to client satisfaction and retention.
Responsibilities:
- Client Interaction: Handle inbound and outbound client communications through various channels, such as phone, email, chat, and social media, in a courteous, efficient, and professional manner. This includes, but is not limited to the following aspects:
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- Issue Resolution: Listen actively to client concerns, troubleshoot problems, and provide appropriate solutions or guidance to ensure client satisfaction. Escalate to Dept. manager at client request or if unable to assist the client further.
- Product/Service Knowledge: Develop a deep understanding of our products/services to effectively assist clients, answer inquiries, and provide accurate information.
- Documentation: Maintain accurate and detailed records of client interactions, inquiries, complaints, and resolutions in our system.
- Cross-functional Collaboration: Collaborate with other departments, such as Sales, Technical Support, and Billing, to address complex client issues and ensure a seamless client experience. Record Job totals per office monthly and report findings/trends. Maintain various internal documents listing personnel, credentials and locations. Monitor company website and various client databases to ensure accurate representation of services/personnel in specific areas.
- Client Feedback: Collect and relay client feedback to the appropriate teams to help improve our products, services, and processes. Perform Reputation survey at month end.
- Continuous Improvement: Stay up-to-date with client knowledge, company policies, and industry trends. Strive to determine improved ways to provide clients with accurate and timely information. Monitor tracking summary reports weekly to locate where our service lags and offer strategic solutions to remedy. Learn to identify potential problem areas with turnaround times as well as recognizing individuals that hit their target dates.
Qualifications:
- High school diploma (Bachelor's degree preferred).
- Proven experience in client service or a related field is a plus.
- Exceptional communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Ability to remain calm and composed under pressure.
- Proficiency in Excel and CRM systems (preferred but not necessary).
- Empathetic and patient attitude towards clients.
- Multilingual skills are a plus.
Qualifications
Job Summary
Other
$50k-65k (estimate)
05/18/2024
05/25/2024
The job skills required for Client Service Representative include Problem Solving, Billing, etc. Having related job skills and expertise will give you an advantage when applying to be a Client Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Client Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Client Service Representative positions, which can be used as a reference in future career path planning. As a Client Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Client Service Representative. You can explore the career advancement for a Client Service Representative below and select your interested title to get hiring information.
If you are interested in becoming a Client Service Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Client Service Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Client Service Representative job description and responsibilities
Client services representatives manage client relationships and provide customer support.
02/07/2022: Monterey, CA
Promoting and maintain positive customer relations utilizing service excellence techniques.
02/20/2022: Richmond, VA
Client service representatives are responsible for taking care of users who have a hard time with some business element.
02/21/2022: Akron, OH
Customer service representatives also have access to responses for the most commonly asked questions and to specific guidelines for dealing with requests or complaints.
12/22/2021: Altus, OK
Have an understanding and reception to clients' needs and give proactive customer support.
01/29/2022: Huntington, WV
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Client Service Representative jobs
Some popular Client Service Representative hard skills are Customer Service, Client Services, Sales, Microsoft Access, Social Media, Marketing, Management and Banking.
01/10/2022: Long Beach, CA
A good Customer Service Representative must have excellent communication skills since they will be speaking directly with customers.
12/28/2021: Anderson, IN
Should have a proven customer support experience or experience as a client service representative.
01/05/2022: Ann Arbor, MI
Learn to resolve problems and prevent client dissatisfaction.
01/07/2022: Bradenton, FL
One year related experience required with customer service preferred.
12/31/2021: La Crosse, WI
Step 3: View the best colleges and universities for Client Service Representative.
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