Our client is a growing luxury goods company looking to add a Customer Service Specialist to their team.

$54k Based on experience

The Customer Service Specialist is responsible for providing accurate and effective customer service for all internal and external customers over the phone and via email in a professional, courteous, and timely manner. The Customer Service Specialist will use excellent, in-depth knowledge of company products, processes, and programs, as well as communicate effectively with team members and customers.

• Build positive rapport with customers, Field Managers, and Sales Representatives, using every interaction as an opportunity to enhance relationships.
• Own the customers’ experience from first contact to case resolution.
• Effectively and efficiently answer calls, emails, etc., using department policies, procedures, and protocols.
• Attend to details and verify your work before sending it on to the next person to work on.
• Clearly and concisely document every contact in a manner that anyone looking at it understands what transpired.
• Follow up and assure orders are shipped, samples are sent, and next steps are followed.
• Graciously resolves issues, ensuring a delightful customer experience.
• Take appropriate action to ensure that today’s customers’ experience drives future sales. • Provide timely feedback to the company regarding service failures or customer concerns.
• Translate internal information into customer appropriate phrasing.
• Navigate systems and tools, effectively and efficiently, to obtain answers and respond to queries.
• Manage returns, claims, credit requests, using protocols, and communicate in a customer appropriate manner.
• Prioritize competing responsibilities very well and ask for help when necessary.
• Calculate basic percentages, extended prices, and look at numbers and notice if they are correct.
• Utilize new and established tools, in various formats, within Teams, SharePoint, shared drives and folders, website, and other technology, as needed.
• Act with a sense of urgency, multitask, and remain focused in a busy environment.
• Advocate for personal development and training opportunity.

• Dependable, good work ethic, excellent attitude, and an inclination to exceed daily goals.
• Open to both learning and improving. You are confident enough in yourself to accept the information, learn from it, and incorporate it into your day. You honestly desire honing your existing skills as well as learning new ones.
• Skilled at deescalating any situation, calmly, while maintaining a positive company/team attitude.
• Able to work with any level person internally or externally.
• Experienced in serving customers across our diverse country and workplace.
• Willing and able to provide timely feedback to your supervisor regarding service failures or customer concerns.
• Love to learn and easily adapt to change, taking it in stride.
• Take ownership and are accountable for your work.
• Problem-resolver, learns from mistake, and prefers not to make them.
• You are an advanced thinker and have completed your fair share of college-level coursework.

• High school diploma is required.

• Client-provided benefits available, upon eligibility.