Hotel:

Atrium SPIRIT – where teamwork, passion and appreciation ignite service excellence

Taskforce Conference and Event Manager is to function as the remote client liaison with the property operations team to execute events by detailing group and events sales bookings that maximize revenues and create up-sell opportunities.

This role is 100% remote

Conference Service:

• Complete, review, and distribute Banquet Event Orders (BEOs), diagrams and resumes and participate in meetings as needed;
• Offer upgrade options to the client, collect the contracted deposit(s) and obtain their client’s signature(s) on the BEOs;
• Communicate group details and changes to all property departments. Coordinate the client’s needs and activities to ensure client’s expectations are met, and the property operates efficiently;
• In collaboration with the General Manager and Director, Sales & Marketing, conduct remote pre-conference and post-conference meetings with client and property staff as needed;
• Monitor guest room block and blocked event space to ensure group is meeting their contractual obligations. Initiate release of unused guestrooms and event space on cut-off date to allow re-sale of these rooms;
• Communicate with the client if there is a risk of attrition charges due to low pickup or lack of food and beverage revenue;
• Oversee and administer the payment process to include securing payment of invoices and ensuring the accuracy of the entire process as it relates to clients’ payment as stipulated in the sales contract;
• Maintain booking activities in property’s sales & catering software system to include documenting accurate communication between the client, hotel staff, and the accounting department;
• Coordinate site tours, teams/zoom detailing meetings and tastings with clients and property’s operations team remotely, ensuring excellent communication to ensure a success client interaction for on property teams.
• Ensure group clients can make reservations and count on the property for accurate and timely billing;
• Provide reporting assistance, menu, system auditing and data entry;
• Conduct system audits to ensure proper utilization and netting and claiming in F&B forecasting;

Taskforce:

• Serve in a temporary capacity due to the absence of a property’s Conference Service Manager or multiple events occurrences with limited property resources;
• Assist with onboarding and training of property sales team as well as mentoring sessions to include tracking, needs assessments, recommending action plan;
• Facilitate virtual and/or live role plays to provide feedback and coaching with new property sales team to include but not limited to the Director of Sales & Marketing, Director of Events, Conference Service Manager, Sales Manager, Catering Sales Manager, and Sales Coordinators;
• Develop and maintain learning resources for onboarding, mentoring, and learning and development forums to educate and update the property sales team to include creating project boards, communication tools, presentations, and documentation; and
• Any and all other work as required to complete the primary purpose of the position.

Qualifications:

Required Prior Experience:

5 year of event sales experience or hotel event services, banquet, group sales

Preferred Prior Experience:

Prior experience with the group, and/or social Event market segments

Prior training experience

Required Education:

High school diploma or equivalent

Preferred Education:

Bachelor’s degree in Business

Administration, Sales & Marketing, Hotel and Restaurant Management, or related major

Preferred Licenses/ Certification:

Certified Meeting Professional (CMP)

Required Technology:

Proficient in Microsoft Office

Preferred Technology: Demonstrated experience with industry specific sales and catering programs including Delphi.fdc, and/or CI/TY, particularly in detailing Banquet Event Orders (BEOs), diagramming software such as Social Tables

Travel:

Up to 25 % travel

Must possess a valid driver’s license and reliable transportation and the ability to be available at off property meetings and events with minimal notice

Physical:

Up to 8 hours sitting at a desk and computer work

Other:

Excellent written and oral communication skills.

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When you’re an Atrium Associate, you’re a part of a crucial workforce providing the ultimate ‘Home Away From Home’ for our guests. We know that it takes a lot of time and effort to provide these exceptional experiences, so we reward your efforts with a competitive compensation plan and other benefits and perks that allow you to offer your best to our guests. These benefits include:

• Daily Pay
• Significant Travel Discounts on Marriott and/or Hilton properties
• 401k Plans
• Medical Insurance
• Other property specific benefits

Plus, we make sure you can grow your career the way you want to through Internship programs, training and development and over 80 hotels that offer incredible opportunities for career driven associates.

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Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.

Atrium Hospitality provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Atrium Hospitality brinda igualdad de oportunidades de empleo a todos los empleados y aplicantes de empleo y prohíbe la discriminación y el acoso de cualquier tipo sin distinción de raza, color, religión, edad, sexo, origen nacional, estado de discapacidad, genética, estado de veterano protegido, orientación sexual, género de identidad o expresión, o cualquier otra característica protegida por las leyes federales, estatales o locales. Esta política se aplica a todos los términos y condiciones de empleo, incluido el reclutamiento, la contratación, la colocación, la promoción, la terminación, el despido, el retiro, la transferencia, las licencias, la compensación y la capacitación.

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