Company DescriptionWe specialize in Staffing, Consulting, Software Development, and Training along with IT services to small to medium size companies. AG's primary objective is to help companies maximize their IT resources and meet the ever-changing IT needs and challenges.In addition, AG offers enterprise resource planning and enterprise application integration, supply-chain management, e-commerce solutions, and B2B public exchanges and B2B process integration solutions. Our company provides application analysis, design, development and programming, software engineering, systems development, testing, integration, and implementation, and management consulting services to various clients – including governmental agencies and private companies – throughout the United States and India.We provide these services in multiple computing environments and use technologies such as client/server architecture, object-oriented programming languages and tools, distributed database management systems, state-of-the-art networking, and communications infrastructures. Our honest and realistic approach to recruiting dictates that AG does not entice or lure engineers from their employers. We represent only high caliber technical professionals who have committed to making a change required by career.Job DescriptionMULTIPLE POSITIONS OPEN SO PLEASE MENTION WHICH ROLE & LOCATION YOU ARE APPLYING FOR TO AVOID CONFUSIONRoles 1. Tier II Level Support (3 resources)2. Tier IV ExpertLocation 1. Tier II: New Orleans, LA2. Tier II: Norfolk, VA3. Tier II: Camp Lejeune, NC4. Tier IV: Quantico, VADuration After 3 months may want to consider hiring the resourcesClearance required: Active DOD SECRET clearance required, Interim OKSSBI preferredSecurity certification neededDetailed Task Description Assist new personnel in user familiarization and capabilities of deployed toolsCreate and modify views in BSMCreate reports requestedAssist with management of operator access to views/reports.Add/remove SNMP information for devicesTroubleshoot within the region. Identify regional assets lacking.Build local views in Node Manager to customer requirementMonitor Enterprise Monitoring Tier II Remedy queue and resolve incidents as able.Monitor and maintain awareness of regional tickets and items of concernAdd/remove site specific node groups for systemsDefine/Add/Remove custom site specific SNMP monitoring requirements.Build local topology views in Node Manager to customer specifications.Manage site-specific critical system alerts and operator recipient definitions.Additional InformationGOOD COMMUNICATION SKILLSDURATION: 6 Months Contract (After 3 months may want to consider hiring the resources)INTERVIEW: Telephone / Skype