Job Description:
Together, we can change healthcare worldwide At the Company, we push the limits of what technology can do to help alleviate pain, restore health, and extend life We challenge ourselves and each other to make tomorrow better than yesterday It is what makes this an exciting and rewarding place to be The Global Regions Service Operations Quality Failure Analysis Engineer I has the exciting opportunity to work across the entire Company product portfolio to impact both current and future patients You will be part of the Global Regions Quality and Regulatory Affairs team partnering with our various operating units, the enterprise and its functions, the manufacturing networks, and the other regions in Company.

A Day in the Life
Every day activities are subject to change, including the following responsibilities:
Managing complaint backlog.
Performing complaint analysis on low-to-medium-complexity electrical, mechanical, and electro-mechanical products that have been returned from the field.
Data collection and manipulation.
Entry-level individual contributor on a project or work team working with moderate supervision.
Identifies, defines, and addresses problems that are not immediately evident but typically not difficult or complex.
Communicates primarily with internal contacts within the site, however, may be involved with communications to outside post-market, sustaining engineering, and/or R&D engineering groups.
Ability to lift/move objects up to 40 lbs.
Ability to follow oral and written instructions.
Updating existing work instructions.
Requirement:
Must Have: Minimum Qualifications
Basic aptitude with Microsoft Office programs (Word, Excel, PowerPoint, SharePoint, etc.).
Entry-level knowledge and skills within a specific technical or professional discipline with a general understanding of other areas within the job function.
Requires a Baccalaureate degree (or for degrees earned outside of the United States, a degree which satisfies the requirements of 8 C.F.R 214.2(h)(4)(iii)(A).
0 Years of experience required.
Nice to Have
Ability to read and interpret technical documents such as drawings, schematics, wiring diagrams, etc.
Circuit board troubleshooting experience.
Through-hole and surface mount soldering experience.
Technical writing skills.
Organizational skills.
Proven ability to solve problems Problems and issues faced are not complex, difficult or undefined, and require information gathering, analysis and investigation.
Proven communication skills: Communicates with internal customers and stakeholders concerning ongoing operations, programs, or processes.
The candidate will be responsible for performing and documenting complaint analyses on returned medical devices. An understanding of patient monitors, respiratory equipment, and surgical generators use in the field preferred. Good communication skills are required. Ability to work with internal groups to resolve issues. Ability to work with no to minimal supervision.
Must Have
5 Excellent attention to detail
electrical soldering
electromechanical troubleshooting
Electronics Troubleshooting
good documentation practices
Mechanical Troubleshooting
Nice To Have
Problem solving, critical thinking, technical writing
Top 3 technical skills that you are required for this role:
1.Strong electronic and mechanical troubleshooting skills.
2.Ability to read and interpret manuals, procedures, and schematics.
3.Technical writing skills for documenting results.

Education Required: Baccalaureate degree.

Years' Experience Required: 0.
Physical Job Requirements
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

The physical demands described within the Day in the Life section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.