Job Description

Job Description

We are seeking a Client Service Advisor for an important client. This position provides advanced operational support for a business unit in the execution of daily activities in support of their Client's Go platform.

This Go platform is a digital banking platform.

Responsibilities :

Service - Answers inbound communications to service accounts, fulfill requests, or address issues. Determines target needs and provides resolution while maintaining a high standard of service.

Identifies appropriate course of action for more complex issues or disputes.

Operational Support - Performs various operational tasks that occur during customer, vendor, and associate inquiries. Streamlines the workflow for other associates within the business unit through operational activities.

Identifies and communicates process inefficiencies. May offer recommendations for process improvements.

Documentation - Handles standard documentation associated with daily activities, which may include processing, reviewing, or distributing materials.

Maintains and updates department records either physically or within a system.

Business Proficiency - Provides knowledge in area of work. Reviews and maintains knowledge of any laws, regulations, and policies that affect specific job duties to produce work that is accurate, efficient, and compliant.

Utilizes product, system, or process familiarity to resolve problems and handle customer requests. May offer guidance and direction to less experienced specialists through knowledge in area of work.

Preferred Qualifications :

• Working knowledge of the Client's Go platform
• Inbound call center experience

Location : Remote

Duration : Contract, 12 months

Hourly Rate : $24 - $28