Description

Atosa USA, Inc is a major manufacturer of commercial kitchen equipment, including everything from refrigeration, cooking equipment, to robotic fryers and more. For 10 years we have made a name for ourselves within the industry as a company that leads in innovation, in quality, and great service. Our company has an unyielding commitment to the society in which we operate and offers gratifying careers to self-motivated and talented individuals that can help us grow and set new standards in our field. We are actively recruiting the best and brightest candidates to join our company, and as a young and fast-growing company, we are presently searching for a new member to join our team.

Job Description:

The Operations Manager oversees and supervises branch activities and operations, ensuring alignment with company policies and procedures. They evaluate and enhance operational systems, maintain compliance with corporate requirements, and prepare comprehensive reports and audits to monitor and improve branch effectiveness. Additionally, the Operations Manager may coordinate communication between different functions, manage subordinate staff, and ensure the achievement of branch milestones within approved budgets. Reporting to the Operations Director or Corporate Operations Manager, the role involves full authority for personnel actions and requires extensive knowledge of operations department processes, all performed with minimal supervision.

Requirements

Responsibilities:

• Supervise, train, provide guidance to, and assign duties for branch employees.
• Daily communication with Manufacturing Companies regarding inventory request, quality control and other miscellaneous task as need, proficiency in Mandarin is required.
• Manage branch inventory control, conducting regular audits and physical counts in collaboration with warehouse staff and inventory accountants.
• Oversee branch accounting, ensuring accurate processing and invoicing of customer orders within accounting software.
• Assist office staff in completing daily duties, including order processing, shipping tasks, invoicing, record-keeping, and customer service.
• Negotiate pricing discounts with vendors for office supplies, shipping services, or other branch needs.
• Develop and implement action plans with detailed schedules to meet targeted deadlines.
• Establish productivity, quality, and customer service standards for operations processes and procedures.
• Resolve problems, conduct audits, identify trends, and report relevant operations information and recommendations to the corporate office.
• Maintain a safe and healthy work environment by enforcing standards and procedures in compliance with company and legal regulations.
• Update job knowledge through educational opportunities, professional publications, and participation in professional organizations.
• Act as the primary point of contact for escalated customer issues, addressing inquiries and resolving concerns professionally via phone and email.
• Address day-to-day operational needs, undertaking various tasks beyond specified responsibilities for efficient branch operations.

Skill Requirements:

• Ability to prioritize, multitask, and meet deadlines in a fast-paced environment.
• High degree of accuracy and attention to detail.
• Strong organizational and management skills.
• Thorough understanding of customer service, inventory, and accounting procedures.
• Excellent written and verbal communication skills with a customer service orientation.
• Intermediate to advanced 10-key and data entry skills.
• Strong analytical and problem-solving abilities.
• Efficient team collaboration skills.
• Proficiency in MS Office.
• Leadership and conflict management skills.
• Ability to engage and motivate others.

Minimum Experience Required:

• Education: BS degree in Finance, Accounting, Business Administration, Business Management, or a related field.
• 4 years of working experience in management or operations.