Atlantic Restoration and Remodeling is a family owned and operated, full service restoration company. In business for 12 years, we are prominently recognized in our community and have experienced considerable growth in the last four years. The position of Project Coordinator is vital to the success of the Company. So much so that this will be the third position of this kind we have established over the past two years. We are a fast paced, high energy Company and all team members support the success of our growth. If you enjoy daily challenges, customer satisfaction and thinking on your feet, this may be the position for you.

General Job Management and Customer Service

• Job assignments are completed inside of company time requirements.
• Serves as a point of contact to customers, adjusters and property managers throughout all phases of the job.
• Have strong written and verbal communication skills.
• Have an understanding of construction and mitigation processes.
• Build a positive rapport with customers and adjusters.
• Have strong attention to detail and ability to multi-task.
• Have familiarity with the property claims process.
• Dependable, reliable, adaptable, flexible.

Duties and Responsibilities

• Manage all administrative aspects to move a job through assignment, contract, production, through to close.
• Communicate with insurance carriers meeting the requirements of each carrier.
• Ensure program assignments specific to customer contact, inspections, and requests for documents are completed within required timeframes.
• Review and be familiar with approved job estimates and scope of work.
• Be able to communicate the approved scope of work to the customer and communicate the steps that will take place to bring the job to completion.
• Ensure all documents required to process the job are fully executed and uploaded into the customer database.
• Ensure any additional work is documented and approved by insurance company/customer and all change orders are signed by the customer.
• Schedule and attend weekly production meetings with Project Managers for job updates.
• Document all job activity in customer data base (DASH)
• Alert upper management of any unforeseen timeline issues, budget issues, customer complaints/dissatisfaction, subcontractor problems, etc.
• Serves as the primary contact person for TPA programs for assigned jobs and ensure each job is reviewed, at a minimum, weekly making updates and notes in Job Track and where appropriate.
• Upload required documents to insurance estimating platforms.
• Address all concerns and conflicts without delay per program best practices.
• Schedule and coordinate appointments and tasks for assigned jobs to include docusketch, permits, material selection and delivery, final clean etc., with appropriate staff.
• Ensure job progress is well documented through photographs and uploaded as required.

Teamwork

• Keep management, peers and staff informed.
• Assist in on-call responsibilities.
• Assist with estimating when required – supplements, corrections etc.
• Participate in company-wide large loss emergency response as requested.
• Conduct final follow up call to customer to ensure job satisfaction.

Salary/Benefits

$55k annually

401K

Paid Holidays

PTO