Summary:

This position directly assists our member/owners with financial services, actively identifies referral opportunities, and supports the Member Services Department in its operations.

Essential Duties and Responsibilities:

• Assist member/owners with inquiries, transactions, and problem resolution to include but not limited to the following: deposits, withdrawals, transfer of funds, Shared Branching transactions, savings bonds, loan payments, and safe deposit box access
• Engaging members in conversation to uncover their financial needs.
• Provide exceptional member experiences during all member and shared branch interactions.
• Accurately and efficiently process transactions while maintaining a balanced teller drawer.
• Carry out daily tasks with professionalism and confidentiality with regard to member accounts
• Identify and refer opportunities for members to deepen relationships through additional Credit Union services
• Carry out policies and procedures within assigned area of responsibility
• Take the initiative to pro-actively do what needs to be done in the teller area, in coordination with the other Tellers as part of a team
• Coordinate the manner of member services (i.e. phone, window, drive-up) with other Tellers as part of a team
• Participate in settling ATMs
• Comply with credit union policies for all employees, including the fraud policy and computer usage policy
• Attend credit union training as required
• Other duties as assigned

Competencies/Qualifications:

• Ability to work accurately with numbers and perform basic mathematical calculations with accuracy.
• Strong problem-solving skills

• Experience with a 10 key calculator is preferred
• Ability to navigate computer screens to effectively process transactions.
• Familiarity with the use of a computer and the ability to learn and use vendor software, external websites, and company’s core processing system.

• Ability to work independently and as part of a team
• Ability to exercise judgment, logic, and initiative with integrity
• Effective interpersonal, verbal, and written communication skills
• Communicate and interact with members and co-workers in a professional, engaging, courteous and confidential manner

Education and/or Experience:

• High school diploma or GED and some work experience to include handling money
• Minimum of one-year customer service experience
• Experience in a financial institution is preferred

Physical Demands:

• Sit for long periods of time and sometimes stand
• Reach and stoop
• Close vision and ability to adjust focus
• Occasionally lift and/or move up to 20 pounds

Work Environment:

• Moderate noise level
• Office environment

Job Type: Full-time

Pay: $17.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Health savings account
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Weekends as needed

Experience:

• Cash handling: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Ability to Relocate:

• Hunt Valley, MD 21031: Relocate before starting work (Required)

Work Location: In person