Full Job Description

We are looking for a Service Advisor to join the team!! Experience is preferred but not required. We're under new management and are committed to providing outstanding customer service to our clients.

A successful Service Advisor listens to a customer's description of car trouble, ask follow-up questions to better assess their issues, and provides recommendations to them based on our technicians inspection.

Duties Include:

• Takes detailed notes about symptoms based on customer testimony.
• Enters customer information into system database.
• Inspects vehicle to further analyze the problem.
• Advises customer on necessary repairs and maintenance.
• Works with customer to formulate the best service plan for their budget and needs.
• Draws up work order.
• Assigns service to specific mechanic.
• Assists mechanics in completing repairs.
• Provides cost estimates to customers.
• Answers questions posed by customers.
• Maintains electronic and/or paper records of completed service work.
• Explains the work completed by mechanics and makes suggestion for future maintenance.
• Provides billing statements and explains billing details.
• Processes payments.

Experience and or Knowledge required:

• Possesses working knowledge of the makeups, frequent problems, and necessary maintenance for a variety of vehicles.
• Exhibits strong customer service skills.
• Demonstrates solid organizational abilities.
• Possesses knowledge of proper safety precautions in the service area.
• Knows how to drive vehicles with both automatic and manual transmission.
• Demonstrates strong leadership skills.
• Is able to read and interpret work orders and billing statements.
• Demonstrates ability to translate automotive jargon into layman’s terms for customer benefit.
• Pays close attention to detail.
• Possesses basic computer skills.
• Possesses physical strength and stamina to remain standing or moving for an entire shift.
• Maintains calm and patient demeanor with frustrated or confused customers.
• Works well with a team of mechanics.

Work Remotely

• No

Job Type: Full-time

Pay: $48,000.00 - $90,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Day range:

• Monday to Friday
• Weekends as needed

Shift:

• Day shift

Experience:

• Automotive service: 2 years (Required)
• New Car Dealer: 2 years (Required)

License/Certification:

• Driver's License (Required)

Ability to Relocate:

• Pleasantville, NJ 08232: Relocate before starting work (Required)

Work Location: In person