Atlantic Casualty Insurance Company (ACIC), formed by Strickland Insurance Group (SIG) in 1983 and acquired by Auto-Owners Insurance Group in 2016, maintains an A.M. Best rating of A . ACIC has been certified a “Great Place to Work” for the last 3 years and on Fortune’s “Best Place to Work” list of the top 100 best small and medium companies to work.

With offices in Goldsboro, NC; Hartford, CT; Scottsdale, AZ; Richmond, VA; Atlantic Casualty has authority in fifty states and Washington, DC. We value our employees and believe embracing diversity of thought aides in fostering a culture of belonging; where all are seen, heard, and valued. At Atlantic Casualty, we are family! We care about our associates physical, emotional, and professional health and emphasize wellness benefits, charity, and training programs offered. We offer employee development opportunities through Cornerstone Learning Management System, Franklin Covey, the Institutes and Pluralsight.

Benefits of Atlantic Casualty include:

• Health, Dental, Vision, and Pet Insurance
• 401(k) Plan Company Match
• Student Loan Assistance and Tuition Reimbursement
• Parental Leave
• Career Growth and Opportunities for Promotions

Please visit our Careers Page for more information on the benefits and programs you will enjoy by joining the team at Atlantic Casualty Insurance Company.

www.atlanticcasualty.net/about-acic/our-careers/

SUMMARY:

Responsible for day-to-day operation of Policy Services by timely and accurately processing policies, endorsements and other routine supporting tasks. This position will help to ensure processes and procedures are completed properly. Interact in a positive and professional manner.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Timely and accurate processing of transactions (endorsements, new business, renewals, cancellation and reinstatements) in the company processing system (WPC).
• Ability to resolve processing problems by computing the correct additional or return premiums as required and completing time-sensitive matters via email or phone as needed.
• Communicate and proactively schedule any necessary follow up/issues with territorial Associate Underwriters/Underwriters.
• Exhibit professional verbal and written correspondence with internal and key external customers as necessary.
• Create and adhere to a timely follow-up diary system for outstanding policy service-related items.
• Other functions may be assigned as business needs evolve.

REQUIRED EDUCATION/EXPERIENCE

High School diploma or general education degree (GED). A minimum 1-year insurance experience and/or insurance educational classes, or related experience in policy processing or agency customer service is preferred. The ideal candidate would have commercial policy knowledge and be familiar with endorsements, including pro-rata and short-rate computations.

REQUIRED SKILLS

Ability to read and interpret documents such as underwriting manuals, emails, faxes and procedural manuals. Ability to write routine correspondence in the English language using correct grammar and spelling. Ability to add, subtract, multiply and divide. Skill and ability to use and operate an adding machine, computer, fax machine, phone system and copier. Ability to type 40 WPM. Operational knowledge of Microsoft programs such as Word and Excel. Excellent organization and communication skills, oral and written, are also a must.

MENTAL REQUIREMENTS

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of instructions in written or diagram form. Reasoning; dealing with problems involving a few variables in standard situations. Candidate must possess and be able to apply logical thinking skills and have the ability to think creatively.

PHYSICAL REQUIREMENTS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to finger, handle controls and talk or hear. The employee frequently is required to sit and reach with hands and arms. The employee is occasionally required to stand and walk. The employee must frequently lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, color vision, and the ability to adjust focus.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate. Works primarily indoors.

TRAVEL: 5%