We are looking for an Assistant Service Manager/Dispatcher. The Assistant Service Manager is responsible for overseeing service departments and is responsible for controlling costs, building clientele, maintaining employee relations, setting up and obtaining sales and profit objectives, and maintaining service records. 

If you are a TOP Service Advisor who is looking to step up to the next level, this is for you!

• Honda experience is preferred but not mandatory.
• Reynolds's experience is preferred but not mandatory.
• Strong record of positive Customer Satisfaction.
• Goal-orientated and self-motivated.

Qualifications

• Strong leadership skills
• Professional appearance
• Goal-oriented and Self-motivated
• Excellent communication and organizational skills
• Ability to create and maintain excellent customer relations
• Strong desire for above average CSI
• Accuracy and attention to detail is a must
• Strong people skills in order to train, manage, and direct teams so that they can meet goals and quotas
• Must be able to combine customer service skills with leadership skills
• Must be able to manage and train all service staff
• Strong computer and internet skills, including experience/skills with a CRM system
• Must have a good grasp of internet processes and understand how to evaluate the effectiveness of advertising
• Must be able to pass a drug test and a background check
• Must be able to pass a license/motor vehicle record check
• Honda experience is preferred but not mandatory for qualified candidates
• Reynolds experience is preferred but not mandatory for qualified candidates
• A minimum of 1-2 years of experience in dealership management is preferred, but not mandatory for qualified candidates

Dispatcher Duties

• Dispatch work to technicians accordingly based on promise time and skill level
• Make sure work is being performed in a timely matter
• Keep track of daily shop flow and hold overs
• Communicate with Advisors and Technicians regarding work throughout the shop
• Keep track of Technician times and flag sheets daily
• Run Technician time reports to ensure there is no unapplied time
• Keep track of PTO (Vacation, Sick, etc…)
• Manage Used Car duties (Write up, Upsell, Close out, Update Used Car Tracking Sheet)
• Keep track and manage special tools and shop supplies
• Make sure all shop equipment is up to date and working properly
• Be familiar with warranty specifications and guidelines
• Be familiar with NYSI guidelines
• Open/Close the Service Department/Building throughout the week
• Help monitor and maintain the daily operation of the Service Department/Building
• Provide assistance to Service Manager when needed

Candidates must be able to pass a drug test, background check, and DMV check.

WHY WORK FOR THE ATLANTIC AUTO GROUP?
The Atlantic Automotive Group provides the best opportunity for any Long Islander who wants to launch a career in the auto industry. Atlantic has locations all over Long Island. Atlantic brands include Genesis, Hyundai, Honda, Toyota, Kia, Chevrolet & Cadillac.
With over 1200 employees, Atlantic is clearly one of the major employers in Nassau and Suffolk Counties. As Atlantic continues to add new locations, finding new employees is a major priority. 
The group firmly believes in cultivating talent from within, seeking out talented employees who can become Atlantic’s future managers. Factory training is offered to qualified employees seeking certification in sales, service, or parts. Each Atlantic location is like a small city that requires dedicated workers of varying skills and experience levels. 
Atlantic is renowned for offering new opportunities to people with some automotive experience, ambitious workers with skills from other businesses, veterans who have served their country, both men and women, and/or to people of all backgrounds, ages, races, and nationalities. 
WE WELCOME VETERANS
We believe in the abilities of our military, and we’re actively recruiting them to the Atlantic Auto Group team. Hiring a veteran can be one of the best decisions a company can make. Military veterans are quick learners and they're team players. They are leaders with discipline, training, and a passion for service. We’re actively recruiting veterans, transitioning military, service members, and their families to bring these attributes to Atlantic and to help us build a better business. 
OUR BENEFITS 

We currently offer discounted vehicle purchases to all employees and medical, dental, and vision, paid time off & sick leave as well as 401k benefits to our full-time employees who’ve met their eligibility requirements. With competitive pay plans, a 401k program, and Atlantic’s commitment to customer service, it’s no surprise that the Atlantic Auto Group is the eighth largest privately-owned car dealership group in the country.

We want to hire only the best, so all applicants must successfully pass a drug and background check and have a clean and valid NY State License.  

• Health Insurance
• Dental Insurance
• Vision Insurance
• Sick Leave
• 401(k)
• Paid Time Off (PTO)
• Competitive Pay Plans
• Employee Discount purchase program 
• Employee Assistance programs
• Employee Referral Program