Description

 Position Description: The mission of Atlanta Habitat for Humanity is to partner with working families, sponsors and communities to build affordable, quality homes and to provide support services that promote successful home purchase and ownership. The ReStore is Atlanta Habitat’s home improvement outlet, open to the public. The ReStore generates revenue through the sale of donated and reclaimed building materials and supplies. All proceeds support Atlanta Habitat’s mission. The ReStore Cashier supports Atlanta Habitat’s mission by serving as a point of contact for customers, representing Atlanta Habitat for Humanity as well as the ReStore. 

The ReStore Cashier is directly responsible for: 

• Interacting positively with customers 

• Assisting with the retail operation, especially operating the Point of Sale (POS) system and making sales 

• Providing superior customer service to customers 

• Following all store policies and procedures 

• Supporting the ReStore in reaching annual goals 

Job Conditions:

• The position is full-time, minimum 40 hours per week. The ReStore is open Tuesday through Saturday and hours vary seasonally. A flexible schedule, including occasional evening work is required.

• This position is classified as non-exempt.

• The ReStore Cashier reports to the ReStore Sales Manager and is a member of the organization’s Sales Department. 

• This position is subject to a criminal and credit background check and drug and alcohol testing.

• The ReStore Cashier is expected to use discretion and independent judgment in carrying out his/her responsibilities and to represent the organization in a professional, knowledgeable and collegial manner at all times. 

• Other conditions and benefits are explained in the Staff Handbook.

Requirements

Requirements:

Education/Professional Credentials 

• Minimum High School Diploma or GED, Bachelor’s Degree preferred. 

Experience 

• Minimum of two years of cashier experience. 

• Retail experience with construction or building materials and/or hardware preferred. 

Skills 

• Superior customer service skills. 

• Able to lift up to 50 pounds, perform heavy manual tasks, work standing or walking for a full work day, and be capable of performing outside duties under all weather conditions.

• Operate POS system with proficiency. 

• Strong organization and communication skills. 

• Able to handle multiple tasks.

• Able to coordinate volunteers with a wide range of skills and abilities. 

• Good computer skills with knowledge of Microsoft Office (Word, Excel, Outlook) and Internet research ability.

• Bilingual preferred.

RESPONSIBILITIES: 

Customer Service 

Ensure that each customer receives superior service by providing a friendly environment, which includes but is not limited to: 

• Greeting and acknowledging every customer. 
• Maintaining knowledge of store products, promotions and policies. 
• Assisting customers with purchases. 
• Offering to get a volunteer to load merchandise into customer vehicles.
• Resolving customer concerns in a positive, helpful manner.
• Providing all other aspects of superior customer service.
• Ensuring all phone and email customer interactions meet the standard of superior customer service.
• Share the Atlanta Habitat message.
• Offer option to customers to subscribe to email list. 
• Return all e-mails and phone messages from customers within one business day.
• Contribute to meeting the sales goals and retail operations

Retail Operations

• Assist with setting up the store for weekly retail hours.
• Follow opening and closing procedures accurately and timely.
• Operate POS with proficiency.
• Assist in floor moves, restocking, merchandising, pricing merchandise, displays

Other

• Attend staff meetings
• Assist with coordinating volunteers
• Perform other duties as assigned