The Material Claims Coordinator serves as a point contact between Atlanta Flooring Design Centers and our manufacturing vendors. This position involves receiving and researching flooring materials that have been deemed defective and could possibly quality for return credit from the manufacturer, preparing defective samples to be shipped to the vendors, and communicating with vendors on collection of claims that have been filed. Communication skills are of the utmost importance in this role, as you will communicate directly with vendors and internal customers frequently via email and phone calls.
Responsibilities

• Working with internal staff in various departments to collect and examine materials and any other related information that will support the claim to the mill
• Communicating effectively with appropriate mill personnel to ensure that claims are acknowledged, return authorizations are issued and delivered for processing
• Researching within RFMS (proprietary software) the ordering, delivery, receipt and disposition of materials in question
• Following up in a timely manner to make sure credits are issued and processed to completion for accounting purposes
• Other duties as assigned

Benefits

• Bi-weekly payroll via direct deposit
• Eligible to participate in group health, dental & vision insurance plans after 60 days full-time employment
• Supplemental life, accident, cancer and short-term disability insurance available after 60 days full-time employment
• 401(K) with company match from first day of employment
• Paid Time Off (PTO) from first day of employment
• Experience with or working knowledge of all materials and best practices of flooring installation is preferred
• Strong basic math skills
• Self-motivation
• Proficiency with computer programs such as RFMS, Microsoft Excel, Microsoft Outlook, etc...
• Excellent communication, customer service, and problem solving skills, including the ability to maintain composure under stress