Trucking Dispatch Customer Service Representative

Duties:

- Provide excellent customer service by answering incoming calls and responding to customer inquiries promptly and professionally.
- Assist customers with transportation planning and management, ensuring efficient and timely delivery of goods.
- Utilize transportation management systems to track shipments and manage fleet operations.
- Maintain accurate records of customer interactions, transactions, comments, and complaints.
- Collaborate with internal teams to resolve customer issues and ensure customer satisfaction.
- Demonstrate strong phone etiquette and communication skills to effectively assist customers.
- Utilize GIS and GPS technologies to provide accurate information on transportation routes and schedules.
- Familiarity with SyteLine software to manage customer orders and inventory.

Requirements:

- Previous experience in a customer service role is preferred.
- Excellent verbal and written communication skills.
- Strong problem-solving skills and the ability to think quickly on your feet.
- Proficient in using phone systems and other communication tools.
- Knowledge of transportation planning and fleet management is a plus.
- Familiarity with GIS and GPS technologies is an advantage.
- Ability to multitask, prioritize, and manage time effectively.

Join our team as a Customer Service Representative and be part of a dynamic company that values exceptional service. Apply today!

Job Type: Full-time

Pay: $17.00 - $19.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person