Proven to Perform.From the edges of space to the bottoms of ocean, our materials are proven to perform -- and so is our team. We're hiring high performers as proven as our products. Join us.

ATI is currently seeking a Sales and Customer Service Specialist to join our facilities in Irvine, CA and Cudahy, WI. As a Sales and Customer Service Specialist, you will report to a Sales Manager and play an integral role in our continued success and in driving strategic growth and helping ensure we are meeting ATI and customer goals and objectives.

A successful Sales and Customer Service Specialist is a critical thinker, detail oriented, and is able to support customer inquiries and requests in a timely and appropriate manner. In order to become successful, you will have to quickly learn ATI, our products, and build strong relationships with customers and internal cross-functional teams including, production, planning, supply chain and other key stakeholders.

Summary

• Maintain and strengthen customer relationships.
• Initiate quotation proposals through internal procedure, negotiate pricing with assistance from Program Sales Manager and obtain orders which meet customer and ATI Forged Products requirements.
• Review customer orders for any errors or updates that may need to be made prior to entry into system.
• Coordinate communication between ATI Forged Products and customer regarding contractual or technical questions that may arise and establish verbal and written commitments between ATI Cudahy and customer.
• Perform internal and customer follow-up necessary to service customer needs.
• Work with Program Sales Manager to execute strategic customer and / or market commercial initiatives across all of the ATI Forged Products facilities.
• Provide Sales Management with statistics on sales order and shipment projections via monthly, and yearly forecasts to facilitate proper decision-making and goal setting.
• Interface closely with the Engineering Design, Technical, Production Planning and Operations teams across all of the ATI Forged Products facilities.
• Work with Production Planning to provide a weekly line of balance to customers. Escalate part priorities with Program Sales Manager as needed. Communicate weekly status updates to customers and Program Sales Manager.
• Responsible for effective handling of customer complaints to assure prompt resolution and desired customer relations.
• Participate in, and eventually lead, customer contact via plant visits and offsite discussions.
• Coordinate submissions by the Quality Department for customer review of non-conforming materials to assure compliance to contractual requirements procedure, and timeliness consistent with Sales Department and ATI Forged Products objectives. Assist Quality Department in obtaining timely resolution.
• Complete and submit customer reports as needed.
• Resolve payment discrepancies with customers as needed.