Description

POSITION SUMMARY

Care Coordinators are responsible for the provision of patient visits through; 1) Care coordination and case management, 2) Ensures each patient receives an exceptional experience via quality customer service, 3) Supports anything and everything related to the patient’s experience, including communicating with Referral Coordinators, supporting the Physician Liaison Division and providing quality intake and surveys.

POSITION RESPONSIBILITIES- ESSENTIAL

This list of tasks is illustrative ONLY, and is not a comprehensive listing of all functions and tasks performed by positions in this class. It does not imply that all positions within the class perform all of the duties listed, nor does it necessarily list all possible duties that may be assigned.

1. Patient care coordination and case management = 65-75% (10 to 12 contacts per hour):

o Contact patients:

? To follow-up after patient initial evaluation and graduation from therapy.

? For non-compliance with treatment plan attendance; “Current Reactivations.”

o New patient referral intake including obtaining registration information, scheduling appointments, communicating appointment information back to Referral Coordinators and ensuring patients arrive for their appointments

o Contact New Patients who do not show for their appointment, “New Patient Reactivations”

o Case Management including, but not limited to ACO, Total Joint Health Program, and sponsored teams

2. Data collection and entry = 15-25%:

o Collection of data and entry of patient statistics

o Tracks patient conversions from campaign initiatives

o Supports the Physician Liaison new physician packets, collaterals, and reports as needed

3. Miscellaneous duties as assigned by VPPR = 0-5%

ESSENTIAL SKILLS AND EXPERIENCE

• High school diploma – some college preferred

• Proficient with Microsoft Office applications, Excel, Word, Outlook

• Must be able to type at least 50 wpm

• Customer Service or Inside Sales experience required

• Demonstrates a high level of interpersonal communication skills

• Speaks in a professional and articulate manner

• Displays a warm, pleasant, and positive persona – “smile through the phone”

• Exhibits a team attitude and ability to effectively influence and communicate with team members across functions and markets

• Performs well in a fast-paced, rapidly changing environment

• Proficient with multi-tasking within specified time constraints

• Incentive driven with motivation to exceed quota

BENEFICIAL SKILLS AND EXPERIENCE

• Experience in a healthcare setting, a plus.

• Previous Physical Therapy experience helpful