The intake coordinator receives and analyzes incoming referral and order calls.

• Answers phones and appropriately triages phone calls to Intake Team.
• Effectively communicates patient/referral information to appropriate Intake staff and branches.
• Obtains demographic and clinical information from clients, physician’s office and other referral sources to compile referrals.
• Coordinates communication of referral information with Intake Specialist RN.
• Maintains a call log for all incoming calls.
• Faxes signed referrals to appropriate county/parish offices, DME, private duty, etc.
• Verifies new referring physician licenses on referrals taken in department.
• Researches coverage or pay source for each referral. Verifies commercial policies and HIQA.
• Obtains authorization for visits from insurance or Medicaid on EPSDT patients as appropriate. Updates insurance case manager on patient status and need for additional visits throughout the episode of care.
• Educates prospective patients, families, physicians, and hospitals regarding home health services available.
• Serves as a liaison between clinical and marketing staff.
• Attends and participates in annual in-service training programs.
• Manages patient ping feed throughout the day, in applicable markets.
• Disseminate patient ping data to appropriate Patient Care Manager, field clinician(s), or sales representative, in applicable markets.
• Any other duties as assigned.

• Minimum of high school education or G.E.D.
• Minimum of one (1) year experience in office procedures.
• Minimum of one (1) year insurance/medical experience.