Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

We are looking for a Configuration Associate to join our Configuration Services team within our Technology Enabled Services division.

Your job will be to manage and train multiple clients at a time (all sizes and specialties) through a remote implementation of provider specific requirements from pre-go live to transition to Customer Success.

But enough about us; let’s talk about you.

You are a project manager. You use information available to you to make sense of complex and sometimes contradictory information to solve problems.

You can effectively hold others accountable by monitoring progress and performance. You know the most effective and efficient processes to get things done and stay focused on continuous improvement.

The Team : Our Client Configuration team members are experts in data collection, business translation, and configuration across segment and product agnostic work streams.

Team members are responsible for working directly with clients joining the network or experiencing growth or change to collect critical data elements, translate their business structure into athenaNet, and partner with internal teams in order to drive optimal client outcomes.

We guide customers through the setup process to ensure they are prepared to utilize our services.

Job Responsibilities

Work independently to lead, coordinate, and manage client projects simultaneously within specified timelines of go-live through transition to Customer Success Management

Understand and translate clients and industry requirements by attending practice assessment calls and conducting calls as necessary to gather necessary information before go-live

Train, coach, and guide clients on their configuration and the tasks that will be assigned to them

Typical Qualifications

Bachelor’s degree preferred plus 2-4 years of professional experience

Proficiency in Microsoft Office : Outlook, Excel, PowerPoint, Word

Ability to effectively navigate and collaborate across stakeholders to achieve program goals and results

Strong client facing and interpersonal relationship skills

California : Colorado :

Colorado : New York :

New York : About athenahealth

About athenahealth

Here’s ourvision : To create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

What’s unique about our locations?

From an historic, 19thcentury arsenal to a converted, landmark power plant,allofathenahealth’s offices were carefully chosen to represent our innovative spirit and promote the most positive and productive work environment for our teams.

Our10offices across the United States and India plus numerous remote employees all work to modernize the healthcare experience, together.

Our company culture might be our best feature.

We don't take ourselves too seriously. But our work? That’s another story.athenahealth develops andimplements products and services that support US healthcare : It’sour chance to create healthier futures for ourselves, for our family and friends, for everyone.

Our vibrant and talented employees orathenistas, as we call ourselves spark the innovation and passion needed to accomplishour goal.

We continue to expand our workforce with amazing people who bring diverse backgrounds, experiences, and perspectives at every level, and foster an environment where every athenista feels comfortable bringing theirbestselves to work.

Our size makes a difference, too : We are small enoughthatyourindividual contributionswill stand out butlarge enoughto grow your career with ourresources and established business stability.

Giving back is integral to our culture. OurathenaGivesplatform strives tosupport food security, expand access to high-quality healthcare for all, and support STEM education to develop providers and technologists who will provide access to high-quality healthcare for all in the future.

As part of the evolution of athenahealth’sCorporate Social Responsibility(CSR)program, we’ve selected nonprofit partners that align with our purpose and let us foster long-term partnerships for charitable giving, employee volunteerism, insight sharing, collaboration, and cross-team engagement.

What can we do for you?

Along with health and financial benefits,athenistasenjoy perks specific to eachlocation, including commuter support, employee assistance programs, tuition assistance,employeeresource groups, and collaborative workspaces some offices even welcome dogs.

In addition to our traditional benefits and perks, we sponsor events throughout the year, includingbook clubs, external speakers, and hackathons.

We alsoencourage a better work-life balance forathenistaswith our flexibility. Whilewe know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time.

With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.

athenahealth is committed to a policy of equal employment opportunity that’s why we recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.

We’re happy to provide a reasonable accommodation, for those with a disability, to complete any part of the application process.

If you are unable to access or use this online application process and need an alternative method for applying, please contact us at

Last updated : 2024-05-10