4 Computer Support Associate Jobs in Waterloo, IA
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ATC is Hiring a Computer Support Associate Near Waterloo, IA
Location: 3801 W. Ridgeway Ave. Waterloo, IA USA 50704
Interview:- Webcam only
DescriptionComputer Support Associate
Provides basic day-to-day operational support for a computing environment (computer center, unit computing, a community of users, et c.), following established procedures, in order to contribute to the smooth running of that environment. Support activities require some technical background while being strongly administrative in nature. Performs/monitors standard processes or operations that are highly stable and/or relatively consistent in how to fix. TYPICAL EXAMPLES: --management of onsite desktop hardware, software troubleshooting, printer hardware management, and smart hands support for the server / network teams. Proves support for conference rooms, asset lifecycle management, and computer deployments for unit customers.
Performs/monitors standard processes or operations that are highly stable and/or relatively consistent in how to fix. TYPICAL EXAMPLES: imaging computers, replacing printer toner, disposing of outdated assets, and resolving trouble tickets from ServiceNow queues.
- Documents recording and/or distributing information. Has some breadth, depth and/or frequency of interaction with external contacts. Typical examples include updating assets in Asset Center, following KB articles for problem resolution, and following unit specific processes.
- Responsible for effective e-mail communications and ability to create and maintain basic documents/records: TYPICAL EXAMPLES: --contact lists --process logs --problem incidence reports --customer information updates – exterior ship orders --inventory, maintenance or other service records--handling standard facilities administration requests
- Responsible for recognizing problems with the processes/operations supported. Is responsible for resolving those problems with pre- established and documented solutions. Is responsible for reporting to others those problems that fall outside the scope of established procedures.
- Maintains equipment, supplies, data supporting processes or operations. Typical examples includes scheduling routine equipment maintenance, ordering supplies, monitoring inventory, updating data records, and interacting with suppliers.
- Applies some technical knowledge in the support of processes or operations TYPICAL EXAMPLES: --understanding basic printer operations to replace toner and pickup rollers, performing trouble shooting by following KB article to resolve end user tickets.
- This is for one, 3rd shift position (10:30p -7a) - will work ONSITE
- There is a weekend On-Call rotation that these positions will be a part of
- OT is possible
- Metatarsals are required on the first day
- Some travel between Waterloo area locations is possible
- Visa sponsorship is not available, now or in the near future, for this position
- The manager is looking for candidates who will not have to relocate far for this position
- This is the same position/manager as JP36499 so only new candidates will be considered.
- Provide onsite deskside Tier 2 support to the Waterloo IA location through performing the following duties
- Performs/monitors standard processes or operations that are highly stable and/or relatively consistent in how to fix. TYPICAL EXAMPLES: imaging computers, replacing printer toner, disposing of outdated assets, and resolving trouble tickets from ServiceNow queues.
- Documents recording and/or distributing information. Has some breadth, depth and/or frequency of interaction with external contacts. Typical examples include updating assets in Asset Center, following KB articles for problem resolution, and following unit specific processes.
- Responsible for effective e-mail communications and ability to create and maintain basic
- Responsible for recognizing problems with the processes/operations supported. Is responsible for resolving those problems with pre- established and documented solutions. Is responsible for reporting to others those problems that fall outside the scope of established procedures.
- Maintains equipment, supplies, data supporting processes or operations. Typical examples includes scheduling routine equipment maintenance, ordering supplies, monitoring inventory, updating data records, and interacting with suppliers.
- Applies some technical knowledge in the support of processes or operations TYPICAL EXAMPLES: --understanding basic printer operations to replace toner and pickup rollers, performing trouble shooting by following KB article to resolve end user tickets.
- Knowledge of computing and networking concepts and fundamentals
- Ability to use standard desktop load applications such as Microsoft Office plus intranet and internet functions.
- Knowledge of computer security policies and a general overall knowledge of computer security concepts.
- 1 year or more IT experience preferred, but recent college graduates will be considered
- Degree in an Information Technology discipline or equivalent experience. - High School or secondary diploma or equivalent
Job Summary
Contractor
Retail
$66k-82k (estimate)
04/25/2023
06/16/2024
aluminumtrailer.com
NAPPANEE, IN
200 - 500
1999
$50M - $200M
Retail
Related Companies
About ATC
The Aluminum Trailer Company (ATC) has been manufacturing aluminum trailers for 20+ years and has been recognized as a trailblazer in the trailer industry. ATC builds virtually every aspect of the trailer in-house, as every component is produced and assembled under one roof in our Indiana facilities, made by hand in the USA. Through our unique manufacturing process, we have combined the best of both worlds: Amish craftsmanship with State-of-the-Art technology. ATCs product lineup includes the Quest X, the Raven, the Sprint Series, and the ATC Toy Hauler. With limitless customization possibilit...ies and unwavering commitment to continuous improvement, ATC has become an industry leader in engineering design, quality, fit, and finish. ATC has produced trailers for customers in all consumer and industrial markets, including a number of Fortune 500 companies, racing teams and other diverse clientele such as: Sunoco Racing Fuel, Oakley Sunglasses, Nissan, Ford Motor Group, Microsoft, Lockheed Martin, Jimmy Johnson, Bobby Labonte, Verizon, Farm Bureau Insurance, Applied Global Technologies, Redbull, Golf Channel, Ferrara Fire Apparatus, Time/Warner, Penske, and John Deere. Find us online: -Website: https://www.aluminumtrailer.com -Facebook: https://www.Facebook.com/ATCTrailers -YouTube: https://www.YouTube.com/aluminumtrailer -Instagram: https://www.instagram.com/atctrailers -Flickr: https://www.flickr.com/photos/aluminumtrailercompany/
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The job skills required for Computer Support Associate include Networking, Microsoft Office, etc. Having related job skills and expertise will give you an advantage when applying to be a Computer Support Associate. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Computer Support Associate. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Computer Support Associate positions, which can be used as a reference in future career path planning. As a Computer Support Associate, it can be promoted into senior positions as a Technical Support Analyst III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Computer Support Associate. You can explore the career advancement for a Computer Support Associate below and select your interested title to get hiring information.
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