The Breakfast Attendant enhances customer satisfaction by preparing and setting up the buffet with complimentary food and beverage items in accordance with established policies and procedures, as well as applicable health-related regulations and laws.
Essential Functions:
•Prepare food and beverage items in accordance with established procedures in a timely manner prior to meal hours; prepare additional food as needed throughout the meal hours.
•Set up the food buffet with scheduled items, including food, beverages and eating utensils; continuously inspect the buffet to ensure that all items are available for guests throughout the meal hours.
•Maintain the buffet area in a clean and sanitary manner; wipe the buffet counters as needed; put all utensils, food and other items back in the designated storage area when meal hours are over; empty trash receptacles; wash all food containers and polish as appropriate; clean tables and chairs after use.
•Respond to customer concerns, issues, inquiries, and input in a timely, professional, and courteous manner; resolve customer complaints, escalate issues as necessary or report to other departments for resolution.
•Maintain appropriate inventory levels of food, beverages, and other items; report needed items to management.
•Other duties as instructed by management.
Job Specifications:
•Solid working knowledge of related company and brand policies, procedures, and services.
•Food preparation and alcohol beverage serving certifications may be required to comply with applicable state and local ordinances and brand policies.
•Ability to utilize knives safely.
•Good command of the English language; second language proficiency desirable
•Excellent time management skills and ability to multi-task and prioritize work
•Ability to maintain customer focus
•Excellent organizationaland planning skills
•Excellent interpersonal skills.
•Ability to work well in a team environment
•Ability to follow corporate and brand standards and procedures
Experience and Education Requirements:
•High School education or equivalent work experience
•1 years of experience in food services is highly desirable
•Minimum training required per year as assigned by the company
•Any additional training required by manager
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
•The employee is frequently required to stand, bend, kneel, walk and reach with hands and arms.
•This position requires the ability to occasionally lift products and supplies, up to 50 pounds.
•Ability and willingness to wear uniforms, protective clothing, including hair covers, gloves, aprons and safety shoes.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions at the Company's discretion and on a case-by-case basis.
Work Environment:
•This job operates in a hotel kitchen environment. This role routinely uses standard kitchen equipment and utensils.
•This position may be available on a full-time or part-time basis depending on business demands.
•Work days and work hours may vary.