3 customer support specialist ft Jobs in york, pa
SORT BY
B
R
R
Customer Support Specialist (FT)
$42k-51k (estimate)
Full Time | Wholesale
2 Months Ago
BAPS Auto Paints & Supply is Hiring a Customer Support Specialist (FT) Near York, PA
BAPS Auto Paints & Supply is now hiring a Customer Support Specialist at our retail store in York, PA!
BAPS is a growing, locally-owned family business that is dedicated to helping our employees succeed in their roles by providing excellent on-the-job training. BAPS wants you to have fun while you work and we strive to have a great team atmosphere. We look forward to your application!
Full-time
Monday- Friday: 8am-5pm
Saturdays, 9am-12pm
$13.50/hour.
- Affordable cost-sharing medical plans including an HSA option with employer contribution.
- Dental.
- Vision.
- 401k with company match.
- Company paid short-term/long-term disability.
- Company paid basic life insurance policy.
- Generous PTO plan!
Job Purpose and Summary:
The Customer Support Specialist is a role within our Store Support team. The Customer Support Specialist is responsible for inside store sales, taking customer orders, paint mixing, and other general store operations support.
Duties and Responsibilities:
- Assists walk-in customer base with product and usage questions as well as sales needs.
- Answers incoming phone calls and takes phone orders from customers while recording information accurately and with a positive and courteous demeanor.
- Accurately processes work through the company computer system to include but not limited to: Purchase orders, work orders, customer invoices, etc.
- Unloads merchandise from trucks and breaks down pallets/boxes
- Gathers product to ship out to customers/vendors or transfer to other locations. Boxes up product and shrink wraps materials, ensures packaging meets shipping requirements
- Responsible for performing inventory counts to include checking physical inventory compared to computer generated count sheets
- Stores merchandise on product shelves, according to identifying information such as style, size, color, or type of material
- Performs deliveries to customer locations while operating a company vehicle safely and following all state laws
- Performs paint mixing and color matching services
- Pulls customer orders and processes special order items
- Keeps counter area (station) safe, orderly, and clean. Also participates in a cleaning routine for the store and warehouse
- Maintains an accurate cash drawer to include accepting payment and making change
- Assists store management team with end of day closing procedures
- Other duties and special projects as assigned
Competency – Knowledge, skills, and abilities:
- Knowledge of automotive and body paint as well as familiarity with paint industry products, techniques, and tools is beneficial
- Knowledge of Microsoft Office products (Word, Excel, Outlook)
- Consistently displays outstanding customer service skills
- Ability to positively interact with customers over the phone
- Ability to work independently
- Ability to the driver and operate a company vehicle safely
- Computer skills to include the ability to learn our main operating system: Comcepts
- Displays a consistently positive attitude and is a strong team player who works well within a team setting
- Must have the ability to operate office equipment (phone, fax machine, scanner, and copy machine)
Required Education and Experience:
- High School Diploma or GED required.
- Must be able to read and write English legibly.
- Must possess a valid driver’s license and maintain an acceptable MVR.
- Must pass a criminal background check.
- Experience in the paint or automotive industry.
Physical Requirements of the Job:
- Must have the ability to lift safely, at one time, a box weighing up to 55 lbs. from one to five feet.
- Must be able to remain in a stationary position 25% - 50%.
- Must be able to push, pull, bend, kneel, stoop, crouch, crawl, and climb steps/ladders.
- Must be able to stand and walk on hard surfaces for up to 8 hours per day in customer locations and within our retail stores.
- Must have good hearing and speech to be able to communicate with customers/fellow employees over the telephone and in person.
- Must have good vision and the ability to see a full range of colors.
- Works in outdoor weather conditions.
Mental Requirements of the Job:
- Must be able to accurately calculate numbers and record numbers/data without transposing information.
- Ability to remain calm and in control when dealing with all customers and difficult situations.
- The ability to concentrate for up to 8 hours per day.
- The person in this position frequently communicates with customers.
- Must be able to exchange accurate information in these situations.
Work Environment:
- The employee may be exposed to outside weather conditions, a noisy environment, air conditioning, and heat. From time to time, the employee may be exposed to the low-level paint fumes associated with commercial high-performance paint and coatings.
- Employees may request a respirator device and should contact their manager to be fit tested.
Travel
- Local travel for deliveries throughout the scheduled shift as needed.
Overtime
- At times, some overtime will be required for this position. In the York, PA retail store, Saturday overtime is mandatory.
Job Summary
JOB TYPE
Full Time
INDUSTRY
Wholesale
SALARY
$42k-51k (estimate)
POST DATE
03/20/2023
EXPIRATION DATE
05/23/2024
WEBSITE
bapspaint.com
HEADQUARTERS
LEMOYNE, PA
SIZE
50 - 100
FOUNDED
1961
CEO
BOB HOOVER
REVENUE
$10M - $50M
INDUSTRY
Wholesale
Related Companies
About BAPS Auto Paints & Supply
R.F. Berkheimer & Sons began in 1961 as a painting contractor. In 1979, the business switched to from a residential painting business to an automotive paint and supplies distributor, becoming BAPS Auto Paints & Supply. In partnership with PPG, BAPS became a single line distributor of PPG products and soon earned Platinum Distributor status. BAPS is a third generation, family-owned company with over 50 years of serving the community. With the fourth generation actively being developed as the future leadership and with strategic plans to continuously expand locations, products, and services, BAP ...
S is sure to be here to service you for many years to come.
More
Show Less
Show more
Similar Jobs
Popular Articles
Top 10 Things to Avoid Putting on a Job Application
Read Article
How to Describe Your Education in a Resume
Read Article
How to Write a Memorable Cover Letter in 5 Ways
Read Article
4 Personal Finance Tips to Make During Job Transition
Read Article
4 Best Camera Setups for Interview
Read Article
Keeping a Job Search Journal: 9 Types of Journaling You Can Do
Read Article