6 Key Holder/Supervisor(FT) Jobs in Wayne, NJ
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Key Holder/Supervisor(FT)
$45k-66k (estimate)
Full Time
1 Month Ago
At Home New Jersey-Wayne is Hiring a Key Holder/Supervisor(FT) Near Wayne, NJ
At Home:The Home Décor Superstore Every room. Every style. Everyday low prices.
Our Mission:
Enable everyone to affordably make their house a home
Job Summary:
The Customer Support Specialist (CSS) is responsible for all front-end processes, including opening, closing, training, and delegation of tasks to team members. They are focused on driving profitability through promoting operational success and maximizing the customer’s experience.
Key Roles & Responsibilities:
Our Mission:
Enable everyone to affordably make their house a home
Job Summary:
The Customer Support Specialist (CSS) is responsible for all front-end processes, including opening, closing, training, and delegation of tasks to team members. They are focused on driving profitability through promoting operational success and maximizing the customer’s experience.
Key Roles & Responsibilities:
- Provides customers a positive shopping experience.
- Regularly performs Manager on Duty (MOD) functions. Responsible for building opening and closing tasks which includes timely openings, operational readiness, troubleshooting, team management, and building security. Partners with General Manager (GM), or in GM's absence, District Manager, on non-standard issues as they arise.
- Manages all front-end audit and cash compliance responsibilities. Ensures team is trained in the processing of all transactions per policy.
- Performs cashier duties accurately while processing all transactions per policy.
- Maintains 5S standards (Sort, Straighten, Systematic cleanup, Standardize and Sustain) in all areas excluding receiving.
- Maintains conditioning and housekeeping (inside and out) standards
- Timely and thorough incident reporting compliance.
- Submits facilities, IT, and store communication requests as needed.
- Drives productivity by training, coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results.
- Performs and trains team on all customer support responsibilities
- Operates all equipment in a safe manner per directed procedures.
- Ensures a safe working and shopping environment while minimizing shrink and damages.
- Plan, delegate, and monitor tasks ensuring they are performed in the most efficient manner adhering to policy and procedures.
Qualifications & Competencies:
- High School Diploma/Equivalent.
- Ability to work a flexible schedule including nights, weekends, and some holidays.
- Ability to lift a minimum of 50 lbs., team lift 100 lbs.
- Contributes to a customer-focused environment while demonstrating excellent service.
- Communicates clearly with customers, team, and leadership.
- Reliable and trustworthy.
- Ability to work effectively independently and within a team to perform all tasks as assigned.
- Maintains a positive attitude; works with a sense of urgency; demonstrates timely and thorough execution.
- Flexible with an ability to handle multiple tasks where priorities shift with the demands of the business.
Job Summary
JOB TYPE
Full Time
SALARY
$45k-66k (estimate)
POST DATE
03/18/2023
EXPIRATION DATE
05/23/2024
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