Our Technicians have great passion for technology and connecting customers to products that enhance their everyday lives through exceptional customer support and technical expertise. We sell solutions-based products and services by building authentic connections with customers that drive long-lasting relationships. The In Store Solutions Expert will work inside a retail store, and be the face of Asurion, delivering award-winning, personalized customer experiences.

ESSENTIAL JOB SKILLS/DUTIES:

Provides solution to customer issues relating to device problems, including but not limited to operational, maintenance and repair aspects of devices

Provides resolution to customer issues relating to device problems, including but not limited to operational, maintenance and repair aspects of device.

Repairs smart phones by utilizing tools and processes to triage, determines most effective method to repair, then repairs the device.

Daily engagement with customers face-to-face who need repair and triage and delivers an outstanding customer experience within a retail store.

Bring sales experience to consistently sell the Connected Home product and Serve, Solve, and Sell on every customer interaction

Learn and apply the details of the Connected Home product, how to gain an understanding of the customer's technology, and how to offer and sell protection/tech support solutions to customers to meet their needs

Perform in your role and achieve your goals by performing in sales, providing excellent service and technical/repair support, and creating satisfied customers, in accordance with Asurion’s Core Values

Performs other duties as assigned

SKILLS:

Technical skills:

• Knowledge of electronic devices and operating systems

EDUCATION AND EXPERIENCE:

Required Education and Experience

Six months experience with product service support or electronics troubleshooting

One or more years of customer service/retail sales experience preferred

High School diploma or equivalent preferred

Job Type: Full-time

Pay: $17.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift
• Day shift
• Evening shift
• Morning shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Ability to Commute:

• West Chester, OH 45069 (Required)

Work Location: In person