JOB DESCRIPTION

Job Title : Retail Specialist - Sales, Repair & Tech

LOB : Customer Solutions In-Store

Starting Pay - $17.65, per hour uncapped bonus potential, based on performance

Average commission potential of $473 / month & Top commission potential of $700 / month, based on performance

What you will do :

• Be the face of Asurion and deliver award-winning, personalized customer experiences
• Provide technical expertise, troubleshoot, and repair customer electronic devices
• Responsible for monitoring virtual messaging platforms, based on business needs upselling Asurion home products
• Drive quality sales in job fusion roles such as Delivery & Expert Set up and Messaging
• Complete initial 5-week training, including Apple & Samsung Certifications
• Manage inventory
• Partner with cross-functional teams to deliver programs / processes and provide feedback
• Self-manage and set priorities
• Multi-task in a fast-paced environment
• Through interactions with customers, our experts demonstrate integrity in serving, solving and selling with expectations to listen to the customer’s needs, provide accurate information and conduct themselves in a way that is consistent with Asurion's values.
• Other duties as assigned.

If you’re a good fit for the job, you’ll have :

• 1 years of customer service / sales experience
• 6 months experience with product service support or electronics troubleshooting (preferred)
• Ability to work a flexible retail schedule, based on business needs while supporting in store, schedule may vary between 10am-9pm, avg.

5 days / week; while supporting messaging support, schedule may vary between 10am-11pm, avg. 1-3 days / week

• A completed background check (criminal and drug test)
• Basic knowledge of Microsoft Office
• Knowledge of mobile devices and operating systems
• For messaging support, required that employees work in a distraction-free workplace and is ergonomically set to meet the company’s standards
• Must meet minimum internet speed requirements : 10 Mbps download speed / 5 Mbps upload speed
• Must have a hard-wired internet connection (Wifi or Hotspots are not allowed)

We take care of you :

• Certifications & ongoing training
• Competitive hourly pay & performance-based bonuses
• Benefits Health, Dental, Vision and more
• Paid Time off
• Career growth opportunities
• Uniform allowances
• And more! Asurion offers a wide range of perks and benefits for mental, physical and financial health

Last updated : 2024-05-20