Full Job Description

Do you love technology? Are you sales-oriented and results-driven? Like to be rewarded for your efforts with uncapped earning potential? Asurion Tech Repair and Solutions has it all! We are offering retail sales professionals an exciting opportunity to become a valued member of our successful sales force and grow with the leading provider of wireless repairs, services and accessories in the US market. If you're looking for a fun and fast paced work environment that recognizes your potential and trains you to be your best, this is the place for you! We pride ourselves in the quality of service we are able to provide to each customer we interact with. We know every good customer interaction starts with a happy employee. Our goal is to set you up for success!

POSITION DETAILS

As a Sales Associate, you will focus on creating the best possible experience for our customers both on the phone and in person. You will be responsible for guiding the customer through the entire Asurion Tech Repair and Solutions experience from start to finish and after. You will use a friendly, professional demeanor to build customer confidence and exceed expectations by making the store experience natural, engaging, and reassuring.

TASKS & RESPONSIBILITIES

• Listen and build relationships with customers to find the right products and services for their lifestyle.
• Meet or exceed key performance objectives, including sales and customer satisfaction goals.
• Describe and sell merchandise and services while understanding and explaining their use, operation, and care to customers.
• Assist with and participate in marketing efforts to solicit new business, including but not limited to outbound calling, community involvement, and social media marketing.
• Explain complex technical issues to customers in a non-technical, simple-to-understand manner.
• Provide repair and replacement estimates to customers.
• Greet customers and answer calls in a friendly manner and maintain a positive work environment.
• Utilize the point of sale system to process payments, maintain an accurate record of customer information, and give real-time status updates for each repair.
• Maintain the cleanliness and professional appearance of the store.
• Demonstrate knowledge of the latest products and services. Remain current on industry and competition trends, pricing plans, and promotions.

BASIC QUALIFICATIONS (must meet some, not all)

• Interest in technology and agility at learning new products and features.
• Ability to deliver great customer experiences in any environment.
• Strong selling and follow-up skills.
• Exceptional organizational skills.
• Attendance/Punctuality/Dependability.
• High school diploma or GED.

PREFERRED QUALIFICATIONS

• 1-2 years experience in a sales environment and the ability to meet sales goals.
• 1-2 years of customer service experience in a retail environment.
• Bilingual spoken and written are also preferred.

COMPENSATION

• Competitive hourly pay plus uncapped commissions.

All applicants will have drug screening and/or background checks.

We are currently hiring for all locations and you must be able to travel to our central locations (Towson and Hampden) for training:

uBreakiFix by Asurion - Bel Air

uBreakiFix by Asurion - Towson

Asurion Tech Repair and Solutions - Glen Burnie

Asurion Tech Repair and Solutions - Hampden

Asurion Tech Repair and Solutions - Baltimore

Job Types: Full-time, Part-time

Pay: $33,280.00 - $37,440.00 per year

Benefits:

• Employee discount

Shift:

• Day shift

Application Question(s):

• If you were a candy, what kind would you be and why?

Work Location: In person