Field Tech Specialist

Note: This position is a short-term contract, through the end of the fiscal year. There is no guarantee of an extension beyond June 30th.

Responsibilities:

• Provide customer support across counties listed in accordance with Service Level Agreements set forth by the client's IT department.
• Support personal computer systems by installing, configuring, and maintaining hardware and software for judicial staff.
• Understand computer systems to ensure that all components will integrate properly.
• Remain abreast of rapidly changing hardware and software technology.
• Provide support to local area networks by installing, maintaining, and troubleshooting LAN hardware and software that includes file servers, routers, switches, and other telecommunications equipment.
• Interface with Judicial Branch staff and local government officials.
• Listen to customers to identify problems, then make necessary corrections or assist vendors in corrective actions.
• Facilitate moves and relocations of judicial facilities, including courthouses and other office locations.
• Provide training for judicial staff on an as-needed basis.
• Test and recommend hardware and software configurations on an as-needed basis.
• Participate in large technology deployment projects that may include statewide software updates, server upgrades, and eCourts initiatives.
• Work is generally performed in an office environment. Occasional lifting of heavy objects is required. Applicant should be able to lift 75 pounds. As part of the process of configuring personal computers, exposure to hazardous electrical computer components may occur requiring extreme caution to be taken.

Additional Details:

• Up to 20% of overnight travel to locations across the state is required using contractor-owned vehicles. Travel reimbursement eligible.
• This position reports to the IT Support Supervisor of the county in which is their duty station.
• Work hours are 8:00 AM - 5:00 PM, Monday - Friday. Hours beyond that would have to be approved by TSD management.

Required Skills/Experience:

• Installing personal computers and peripherals (e.g., printers, scanners, cameras, fax machines, and audio-video equipment) Required 5 Years
• Listening and communicating with customers to identify concerns, analyzing needs, and determining hardware/software solutions Required 5 Years
• Experience with the design and implementation of Ethernet topology networks Required 5 Years
• Experience with Windows 10/11; Office 2016/365 Required 5 Years
• Experience with SCCM/MECM; BitLocker; Cisco AMP; Cisco ISE; Windows Server 2012/16; PowerShell Required 5 Years
• Computer systems to ensure that all components will integrate properly Required 5 Years
• Software packages such as TN3270, SharePoint Designer, and Adobe Professional Required 5 Years
• Cisco servers, routers, voice gateways, and switches Required 5 Years

Proper email communication will only be done to and from @astyra.com email addresses. Please ensure you are communicating with approved Astyra recruiters by checking this point when receiving offers and messages from us. Please ensure you are communicating within these guidelines and proper channels for the quickest possible interview consideration!

#ASTHIGH

Job Type: Contract

Pay: $34.00 - $37.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Vision insurance

Schedule:

• Day shift
• Monday to Friday

Application Question(s):

• Are you a US citizen or permanent resident?

Experience:

• Computer installation: 5 years (Preferred)
• Ethernet: 5 years (Preferred)
• SCCM: 5 years (Preferred)
• BitLocker: 5 years (Preferred)
• Microsoft Windows Server: 5 years (Preferred)
• PowerShell: 5 years (Preferred)
• TN3270: 5 years (Preferred)
• SharePoint: 5 years (Preferred)
• Cisco routers: 5 years (Preferred)

Work Location: In person