Wage: $19.97/Hour

BENEFITS:

• Medical (Anthem)
• Dental (Aetna)
• Vision (VSP) and Life (The Hartford)
• Voluntary Benefits including Accidental, Critical Illness, Hospital Indemnity, Supplemental Life (The Hartford)
• Accidental Death & Dismemberment Insurance
• Voluntary Short & Long-Term Disability
• 401K Retirement Benefits with 4% match and immediate 100% vesting (Transamerica)
• Commuter – 40% subsidized
• $10 meal credit / per day worked
• Financial Coaching
• Exercise/Gym Discounts
• Weight Management/Healthy Eating Programs
• Nursing Mothers Programs
• Mental Health Support Tools
• Career Development
• Education Assistance Program
• Employee Assistance 
• Holiday pay/Vacation and Sick Pay (Seattle PSST)
• Room Discounts with any Marriott Brand Hotel (31 different brands globally)
• Additional Room Discounts for select hotels within portfolio
• Other Travel Discount Programs
• Two pairs of slip resistant shoes a year

The Ladro’ Barista is responsible for overall guest service and food and beverage orders. Responsible for courteously and efficiently serve food and beverages to Guests in our Ladro Cafe, collect payments and assist in maintenance and cleanliness of Ladro area. Open availability needed for day shifts Sunday - Saturday

WORK HOURS

Associate will be required to work morning shifts, both weekdays and weekends.

JOB REQUIREMENTS

1. High School Graduate or equivalent
2. Washington Food Handler Card
3. 1-2 years of customer service experience required

ESSENTIAL SKILLS

1. Ability to follow all appropriate policies and procedures while constantly striving to improve all standards of operation.
2. Ability to follow safety and security procedures and will not pose a direct threat to the health/safety of self or others.
3. Ability to manage time, be well organized, maintain concentration and think clearly.
4. Ability to focus attention to performance of tasks despite frequent, stressful or unusual interruptions.
5. Ability to communicate calmly with irate Guests, co-workers or supervisors in sometimes tense situations.
6. Ability to perform job functions with minimal supervision.
7. Ability to work cohesively with co-workers as part of a team.
8. Treat co-workers and guests with courtesy, friendliness and respect and provide responsive service.
9. Ability to meet or exceed productivity and performance standards and complete tasks as assigned by supervisor or manager.
10. Ability to meet deadlines as required.
11. Ability to understand and carry out instructions in verbal, written or diagram form.
12. Ability to understand Guests’ service needs.
13. Ability to plan, prioritize, organize, maintain concentration, and complete all work assigned.
14. Ability to focus attention to performance of tasks despite frequent, stressful or unusual interruptions.
15. Ability to converse calmly with irate Guests’, co-workers or supervisors in sometimes tense situations.
16. Ability to perform job functions with minimal supervision.
17. Ability to work cohesively with co-workers and other departments as part of a team.
18. Ability to adhere to work schedule and arrive on time in a neat and alert condition and adhere to company dress standards.
19. Ability to follow all appropriate policies and procedures while constantly striving to improve all standards of operation.
20. Ability to meet or exceed productivity and performance standards and complete tasks as assigned by supervisor or manager.
21. Ability to meet deadlines as required.
22. Ability to understand and carry out instructions in verbal, written or diagram form.
23. Ability to interact with people, particularly in resolving complaints and problems.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES

1. Develops Enthusiastically Satisfied Customers All of the Time
2. Welcomes and connects with every customer to provide excellent customer service.
3. Discover customer needs and appropriately suggest product with every customer to enhance services and meet sales goals.
4. Assists customers in the selection and purchase of specialty coffee beverages and whole bean sales (as applicable).
5. Responds to customers’ needs and says thank you to every customer.
6. Maintains customer service area and equipment in a clean and appealing manner.
7. Demonstrates “just say yes” behavior when taking care of customer needs.
8. Maintains Quality Store Operations
9. Prepares a variety of customer beverage orders such as espresso drinks to Ladro standards.
10. Takes food orders, and performs food running duties.
11. Follows store policies and procedures for operational flow at each station.
12. Performs cleaning tasks in accordance with the Duty Checklists and cleaning standards and works as a store team player.
13. Presents oneself professionally and demonstrates clear communication with all customer and partner interactions.
14. Follows standards for merchandising, stocking, rotating and storing all products.
15. Performs equipment maintenance in accordance with preventive maintenance checklist.
16. Follows cash handling and register policies.
17. Follows inventory stocking and recording guidelines.
18. Follows opening/closing checklist procedures as per Ladro Standards.
19. Takes Responsibility to Learn All Aspects of the Barista Position.

Astra Seattle is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. If you need accommodation for any part of the application process because of a medical condition or disability, please call (206) 693-6040 or email Deanne Shawley at deanne.shawley@astrahotelseattle.com to let us know the nature of your request.