Description :

Our team is seeking a highly skilled and motivated Customer Support Specialist to assist in the resolution of stakeholder issues of daily freight movements flowing into and out of our North American fulfillment centers and our associated fulfillment network.

This is an exciting opportunity to join our team and to have a positive impact on our clients, our transportation partners, and ultimately our customers.

When network disruptions happen, you’ll be at the forefront of helping the network / transportation partners clear those issues and ensure our customers get shipments on time.

An ideal candidate has experience in customer service / call center, transportation, and / or supply chain environments.

Additionally, a passion for quickly providing solutions and resolutions to challenges by using strong communication, problem-solving and organizational skills is a must.

Successful candidates will enjoy working in a fast-paced, high-volume environment with a lot of growth opportunities. They will thrive on accountability to themselves, their team, carriers / drivers, and work schedules!

Key job Responsibilities

• Deliver outstanding carrier and driver experience / solutions, in a contact center environment, through researching, problem-solving, setting appropriate expectations
• Work in a fast-paced environment, and adhere to schedules : start / stop, and breaks / lunches
• Responsibility for detecting potential failures in the system regarding the pickup, transport, or delivery of customer loads.
• Will be making outbound calls seeking to understand the potential or current failure discovered in the systems.
• Support workload surges and / or weather-related operations as needed including working significant overtime during designated high-volume peaks
• Use internal systems to gather data from multiple sources to support reporting on a daily, weekly, monthly, and quarterly basis (AAP, Reach, Decisiv, FMC & YMS)
• Work with cross-functional teams. Use analytical skills to drive data-driven decisions, and effectively communicate insights to others across Transportation Operations Management
• Provide support to field teams in driver assignment, load acceptance, and driver / equipment availability

Skills :

Logistics, Customer service, Transportation, Microsoft Office, Data entry, Service

Top Skills Details :

Logistics, Customer service, Transportation, Microsoft office, Data entry, Service

Additional Skills & Qualifications :

BASIC QUALIFICATIONS

• Call Center (Inbound or outbound)
• Call control is the main skill, focus on details / facts to get to a resolution
• Looking for Sympathy vs Empathy; must be able to get past emotions and solve the problem
• Tech Savvy (1 years of working with computers and Microsoft Office (including Outlook, Word, and Excel) experience)
• Work 40 hours / week, and overtime as required.
• Work a flexible schedule / shift / work area, including weekends, nights, and / or holidays.

PREFERRED QUALIFICATIONS

• 1 year of call center experience
• Collections, insurance, claims, investigations
• Ability to problem solve in the moment.
• Agile- Open to change and enjoys a fast-paced work environment.

Experience Level : Intermediate Level

Intermediate Level

About Aston Carter :

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies.

We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence.

With offices across the ., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing double diamond winner for both client and talent service.

Diversity, Equity & Inclusion

At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through :

• Hiring diverse talent
• Maintaining an inclusive environment through persistent self-reflection
• Building a culture of care, engagement, and recognition with clear outcomes
• Ensuring growth opportunities for our people

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.