LONG TERM CONTRACT - CUSTOMER SERVICE / DEALER SUPPORT

• Provide customer service excellence to all departments through regular dialogue and feedback with dealers and customer along with documenting the interaction using existing systems and processes.
• Support new model launch in designated product groups and ensure the integrity of shared data while providing timely dealer and customer support.
• Collaborate in development of standard processes to support the business metrics, system requirements, dealer and customer needs.
• Track and review information relating to dealer / customer communication by accurately entering details into relevant system.
• Contribute to the technical documentation team in identifying and correcting parts manuals.
• Engage with the end-customer regarding app support, dealer connection and CSI completion.
• Provide technical support to customers and dealers via the telephone or email including reviewing engineering drawings, schematic diagrams.

Skills & Qualifications :

• High school degree required.
• 2 years customer service experience.
• Associate Degree preferred.
• Previous dealer / customer service experience and mechanical / technical and / or systems experience preferred.
• Fluent Spanish language skills preferred.
• Ability to provide informative and professional assistance when working with the public / customers and co-workers.
• Demonstration of strong organizational skills and ability to coordinate multiple projects simultaneously.
• Ability to be flexible and manage confrontation in high pressure situations.

About Aston Carter :

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies.

We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence.

With offices across the ., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing double diamond winner for both client and talent service.

Diversity, Equity & Inclusion

At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through :

• Hiring diverse talent
• Maintaining an inclusive environment through persistent self-reflection
• Building a culture of care, engagement, and recognition with clear outcomes
• Ensuring growth opportunities for our people

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.