Do you want to be part of an inclusive team that works to develop innovative therapies for patients? Every day, we are driven to develop and deliver innovative and effective new medicines to patients and physicians. If you want to be part of this exciting work, you belong at Astellas!

Astellas Pharma Inc. is a pharmaceutical company conducting business in more than 70 countries around the world. We are committed to turning innovative science into medical solutions that bring value and hope to patients and their families. Keeping our focus on addressing unmet medical needs and conducting our business with ethics and integrity enables us to improve the health of people throughout the world. For more information on Astellas, please visit our website at www.astellas.com

This position is remote. Primary locations include San Francisco, CA | New York, NY | Boston, MA. Remote work from certain states may be permitted in accordance with Astellas’ Responsible Flexibility Guidelines. Candidates interested in remote work are encouraged to apply

About Astellas Rx Business Accelerator

The Rx Business Accelerator develops novel, non-drug, medical solutions with the objective of generating independent revenue from such new programs/businesses. Establishing a profitable Rx Business is one of four strategic goals of Astellas' corporate mid-term plan.

Rx programs/businesses leverage the deep healthcare expertise and knowledge of Astellas, which has been cultivated through its pharmaceutical business, integrate innovative medical technology and cutting-edge innovations from different fields, improve the patient experience across the patient journey (i.e., diagnostic, preventive, therapeutic and prognostic care) and create new revenue streams separate from our core Rx products. https://www.astellas.com/en/science/rx-plus

Establishing successful Rx programs requires building new businesses that leverage the strength of the pharmaceutical business while benefiting from collaboration with external partners in other industries (e.g., Digital Health, Digital Therapeutics, Medical Device, Remote Patient Monitoring, etc.)

Purpose & Scope of Position:

The Manager, Digital Health Program Operations will be fully dedicated to a priority program within Astellas Rx Business Accelerator that is focused on the development and commercialization of a Digital Therapeutic plus hardware medical device product currently referred to as Z1608. Z1608 is being designed to help patients manage the day-to-day challenges of living with heart failure while creating the opportunity for earlier intervention by capturing/sharing key biomarkers with the patient’s care team via remote patient monitoring.

As a member of the Z1608 team, the Operations Manager will support our IDN/health plan customers to achieve success during program implementation and throughout the customer life cycle. Working within a multidisciplinary team, this individual will initially lead activities to build operational processes that will enable successful patient outreach, enrollment, and onboarding, as well as health care provider education and engagement. The Operations Manager will own the day-to-day operations with vendors and customers, execute program implementation activities, and ensure key program milestones are met on time. The Operations Manager will be the expert source of knowledge about the customer’s program attributes, operational trends, analytic needs, and challenges.

Essential Job Responsibilities:

• Leads the development and refinement of operational processes and workflows (e.g., patient eligibility, patient enrollment, patient onboarding, physician engagement, customer services, etc.)

• Collaborates with program leadership in the evaluation and selection of vendors for critical program services and capabilities (e.g., patient marketing, medical device packaging and distribution, customer support, review and assessment of clinical data, etc.)

• Own implementation activities with health system, IDN, or health plan customers, ensuring implementation phases are appropriately scoped, implementation goals are aligned with customer expectations and capabilities, and that the program is positioned to achieve target timelines and measures of success

• Fully understands health system, IDN, or health plan customer workflows to inform implementation activities (e.g., eligibility criteria, patient enrollment triggers, etc.)

• Serves as the primary, daily point of contact to vendors and customers, tracks progress towards target project milestones, and builds strong and collaborative relationships with vendor/customer counterparts

• Owns project management tasks, ensuring milestones are met on time and of the highest quality, and quickly identifies and communicates potential risks to program leadership as they emerge that may impact timeliness and success (e.g., creating and managing project plans, scheduling of project activities and deadlines, owning project communication, etc.)

• Develops and maintains the materials and tools needed to execute implementation and operations activities, with a focus on standardization and scalability

• Provides customer leadership and advocacy with customer accounts and within Astellas

• Serves as one of the key intermediaries between customers and Astellas to share insights from our end-users, working across internal functions to improve customer workflow and processes

• Closely monitors and analyzes customer program utilization, performance, and KPIs

Qualifications:

Required

• Bachelor’s Degree is required, with a minimum of 7 years of experience

• Strong understanding of the U.S. healthcare environment and payer landscape (including health systems, IDNs, and health plans)

• Understanding of SaaS, Technical Sales, Solutions Consulting/Engineering, EHRs/EMRs, and CRM software

• Experience in health care customer management and leading complex program/product implementations; experience preferably in the digital health, digital therapeutics, remote patient monitoring and/or medical device industries

• Experience building and managing infrastructure for remote clinical monitoring, review and notifications; such as in the telemedicine, specialty pharmacy, hospital-to-home and/or hub service fields

• Demonstrated project management experience with the ability to manage operational processes across a complex set of vendors and stakeholders

• Strong interpersonal skills with a desire to understand and serve the multi-dimensional needs of internal teams and customers

• Inquisitive, curious, and collaborative; comfortable working in a rapidly evolving, early-stage, startup-like environment (with the support of a large, multi-national pharmaceutical company)

• Excellent organizational skills and adept at effective prioritization of tasks, with a strong attention to detail

• Excellent communication skills with ability to translate technical content and processes to non-technical stakeholders

• Strong preference for experience in medical device/digital health startups, specifically Digital Therapeutics, Prescription Digital Therapeutics, and Remote Patient Monitoring

Salary Range

$125K – $145K (NOTE: Final salary could be more or less, based on experience)

Benefits

• Medical, Dental and Vision Insurance

• Generous Paid Time Off options, including Vacation, Sick time, plus national holidays including Heritage Days, and Summer and Winter Breaks

• 401(k) match and annual company contribution

• Company paid life insurance

• Annual Corporate Bonus and Quarterly Sales Incentive for eligible positions

• Long Term Incentive Plan for eligible positions

• Referral bonus program

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Category Rx Commercial

Astellas is committed to equality of opportunity in all aspects of employment.

EOE including Disability/Protected Veterans