4 Product Support Analyst Jobs in Chattanooga, TN
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Product Support Analyst
$81k-105k (estimate)
Full Time | Durable Manufacturing
4 Months Ago
Astec Industries is Hiring a Product Support Analyst Near Chattanooga, TN
BUILT TO CONNECTAt Astec, we believe in the power of connection and the importance of building long-lasting relationships with our employees, customers, and the communities we call home. With a team more than 4,000 strong, our employees are our #1 advantage. We invest in skills training and provide opportunities for career development to help you grow along with the business. We offer programs that support physical safety, as well as benefits and resources to enhance total health and wellbeing, so you can be your best at work and at home. Our equipment is used to build the roads and infrastructure that connects us to each other and to the goods and services we use. We are an industry leader known for delivering innovative solutions that create value for our customers. As our industry evolves, we are using new technology and data like never before. We’re looking for creative problem solvers to build the future with us. Connect with us today and build your career at Astec.LOCATION: Astec Digital (Jerome)ABOUT THE POSITIONProvides information and troubleshooting assistance regarding Industrial Automation and Control systems for both new and used equipment. Provide assistance via the phone, remote access and/or job site visits and promotes Astec Digital products by performing the following duties personally:Deliverables & Responsibilities
- Performs diagnostic evaluations and analyzes customer complaints in order to resolve any industrial control system equipment performance issues and/or provide estimates for repair to bring equipment back into good working order under the direction of the Product Support Manager.
- Troubleshoots and directs Service team personnel as well as customers in testing control systems and equipment and determines methods, procedures, and conditions for testing products.
- Identify when there are missing configurations to ensure the customers products are working properly.
- Plans and prioritizes weekly workload and travel schedule.
- Communicates with customers regarding equipment performance issues associated with new or used control systems.
- Advises upper management on product development issues arising from product problems identified through technical support calls with customers or on-site visits.
- May adjust functional part of devices and control instruments.
- May repair, rebuild or replace defective parts.
- May inspect and troubleshoot electrical or electronic systems.
- Aids with startup and commissioning of Industrial Control Systems.
- Assists customers over the phone with technical problems and work with the Service Departments to bring equipment back into good working condition in a timely manner.
- Advises department manager and/or technical writer(s) on user documentation when necessary.
- Handles customer problems that appear to arise from the use of the product when required.
- Assists in final testing of new products when required.
- Wears personal protective equipment as required by company, customer and/or state DOT’s.
- Associate degree in related field required and/or equivalent experience and knowledge.4 – year college degree preferred.
- Experience with controls systems.
- Must be able to read and interpret engineering drawings and schematics, particularly, as it relates to controls systems and automation.
- Must be able to read and interpret coding.
- Knowledge of products, applications, troubleshooting, repair and/or maintenance of Industrial Control Systems.
- Ability to work satisfactorily as a team member and work with all levels of employees.
- Strong interpersonal skills and communication skills (both verbal and written) required.
- Excellent customer-relations skills.
- Ability to manage conflict and resolve issues in the most positive fashion for all parties concerned.
Job Summary
JOB TYPE
Full Time
INDUSTRY
Durable Manufacturing
SALARY
$81k-105k (estimate)
POST DATE
01/30/2024
EXPIRATION DATE
05/23/2024
WEBSITE
astecindustries.com
HEADQUARTERS
CHATTANOOGA, TN
SIZE
3,000 - 7,500
FOUNDED
1906
TYPE
Public
CEO
RICHARD J DORRIS
REVENUE
$1B - $3B
INDUSTRY
Durable Manufacturing
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About Astec Industries
Astec designs and manufactures construction machinery and equipment for asphalt road building, mining, and oil well drilling applications.
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