313 Customer Service Specialist Jobs in Miami, FL
Assurant is Hiring a Customer Service Specialist Near Miami, FL
Customer Service Specialist
This job posting is for future openings-This position is on-site at our location on Quail Roost Dr. Miami, FL but, will be moving to a new location in the Blue Lagoon District June 2025
* Starting pay is $17.50 per hour
What is a Customer Service Specialist at Assurant?
The role of a Customer Service Specialist is a key position within Assurant because you are the voice of our organization and clients. You are highly valued as our customer's primary point of contact and you care about helping others. The Customer Experience is at the forefront of all you do, exceeding expectations at every turn. You are a listener, problem solver and believe in quality. You enjoy being on the phone and customers hear your smile as you patiently help them find resolution.
Why You Should Consider This Role
* You love helping and connecting with people
* You're a problem solver who likes to think on their feet and enjoys a challenge
* You thrive in a fast paced, changing environment
What You Will Like
* The diversity - every day and every customer are different
* The opportunity to demonstrate your unique problem-solving abilities to our customers and to the rest of your team
* Medical benefits begin on your first day
* Monthly incentive plan option to earn additional $200-$300/month
* Tuition reimbursement available after 6 months up to $5000/annually
* Competitive paid time off
* Shift differential for nights and weekend
* Performing agents have the potential to work from home after 90days
The Details
* Provide superior service to our customer who have purchased extended warranty contracts for wireless cell phone handsets.
* This role requires listening to our customer's concerns and showing empathy while resolving their issue
* Because every customer is different, we expect you to take the initiative to truly understand our customers current challenges, solve them, and use your expertise to proactively help them avoid future challenges
* A robust paid training environment that enables you to learn the business, the systems, policies and most importantly how to effectively engage and resolve customer challenges.
What You Should Know About Us
* Assurant, Inc. helps people protect what matters most to them
* We have been around for a while with our roots tracing back to 1892
* We are a Fortune 300 company employing approximately 15,000 people in 16 countries
* We provide specialty protection products and related services to safeguard against risks
The Ideal Candidate Will Have
* Strong attention to detail
* Love talking to people and ability to WOW customers on every call
* Excellent verbal, written, and listening skills
* Relentless drive to own the customers problem and resolve it
* Ability to adapt well to change
* Ability to work well in a fast-paced work environment
* Ability to think outside of the box to resolve problems
* Ability to multi-task using technology, including call handling
* Minimum high school diploma or GED
Job Summary
Full Time
$46k-57k (estimate)
06/10/2024
06/27/2024
assurant.com
SCOTTSDALE, AZ
7,500 - 15,000
1969
ERIC ALMASSY
$10B - $50B
Insurance
Related Companies
About Assurant
Assurant is more than a place to work. Its a place where your work matters. Our employees are the heart and soul of our company. Our work environment fosters teamwork and collaboration. We provide ways to make meaningful contributions, learn and develop professionally. We encourage creativity and innovation. The more our employees succeed, the better we are able to serve our customers. Assurant is the company that protects and secures the places people live and the things they buy. Were a Fortune 500 company with approximately 16,000 employees in 21 countries across North America, Latin Americ...a, Europe and Asia-Pacific. We help keep life running smoothly for more than 300 million people around the world. Protecting 38 million mobile devices. 40 million motor vehicles. 80 million appliances. 36 million mortgages. And that's just the beginning. Our Uncompromising Values Our values guide the way we support our customers and work with one another. Common Sense - We seek simple, straightforward solutions that keep life running smoothly for the clients and consumers we serve. Common Decency - We act with integrity. We treat others with respect, courtesy, and kindness. Were honest, transparent and committed to doing the right thing. Uncommon Thinking - We're never satisfied with the status quo. We seek diverse perspectives and thrive on challenge. We believe there's always a way to build upon our successes. Uncommon Results - We focus on actionable solutions that deliver measurable results. We approach each challenge with a sense of urgency, striving to exceed every expectation. Our Purpose Assurant helps our clients protect and support the major purchases people make. Things like their homes, cars, appliances and phones. But we understand what matters most. Its not the things we protect. Its the millions of people we serve.
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The following is the career advancement route for Customer Service Specialist positions, which can be used as a reference in future career path planning. As a Customer Service Specialist, it can be promoted into senior positions as a Customer Service Team Leader that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Specialist. You can explore the career advancement for a Customer Service Specialist below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Specialist job description and responsibilities
Customer service specialists also listen to customer feedback and ensure that these are logged properly so that proper departments will be able to receive them.
02/03/2022: New Britain, CT
Maintained excellent customer relations and developed customer rapport * Resolved customers complaints on as needed basis * Effectively developed telephone communication skills.
01/27/2022: Lowell, MA
Customer agents talk to customers on behalf of businesses and companies.
01/30/2022: Rockford, IL
They help customers with their queries and complaints.
02/04/2022: South Bend, IN
A certified customer service specialist has a customer service job that entails speaking with customers regarding their orders or possible complaints.
01/31/2022: Rapid City, SD
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Specialist jobs
Certified Customer Service Specialist (CSS).
02/10/2022: Toledo, OH
Communicate as efficiently as possible.
01/12/2022: Gary, IN
Build lasting relationships with VIP users, develop open channels of communication and become a reliable advisor.
02/13/2022: Galveston, TX
Position requires thorough knowledge of product lines and the ability to exceed customer expectations.
02/17/2022: Pascagoula, MS
6-12 months of customer service experience and/or training; or equivalent combination of education and experience.
02/28/2022: Laramie, WY
Step 3: View the best colleges and universities for Customer Service Specialist.
