CONSULTING PROJECT SUPPORT

• Attend project calls and document key discussion points and follow up tasks
• Organize consulting schedules and create appropriate meeting invitations
• Work side-by-side with consultants to develop client material
• Timelines, recommendations, pricing comparisons, relevant research data, etc.
• Maintain client project data in predefined data repositories (Smartsheet, shared network drives, etc.)

MARKET RESEARCH

• Maintain RFI data in predefined data repositories (shared network drive)
• Lead annual collection of HR Technology service provider feature data
• Review changes and provide analysis of market impac
• Formatting and addition of new data to master RFI document
• Attend various HR Technology related events, webinars, and trainings
• Develop understanding of sources and validity of market/survey data
• Document client needs and assist consultants in confirming product functionality

COMMUNICATIONS

• Manage email, instant message, and smart form communications with internal and external resources within professional timeframes and with effective business acumen
• Craft communication as it relates to client documents, deliverables, and scheduling
• Coordinate communications between clients, service providers, and internal service teams when required

EXECUTION OF CLIENT SERVICE

• Work with Consultants, Project Managers, service teams, and other internal departments to support the customized HR Technology service strategies for each client
• Build internal and external relationships through demonstrated accountability via multiple channels of communication such as phone, email and in-person meetings
• Manage time effectively to prioritize workload, client service requests and service parameters on business processes

LEARNING

• Develop deep understanding of human capital management ecosystems
• Product and integration types
• Basic to advanced functions by service provider
• Industry specific trends – e.g., labor allocation for large hourly workforces, DOT compliant time tracking for clients with drivers, or specified training related to medical workforces, etc.
• Develop foundational understanding of general consulting and project management principles
• Develop and refine soft skills that will allow for navigation of a wide variety of client personalities, demands, and requirements

REQUIRED:

• Bachelor’s degree or 3 years equivalent professional HR experience
• Deep understanding of the HR function
• Proficient in Microsoft Office Suite
• Highly organized and accountable
• Growth mindset, open minded to daily peer review and feedback on client deliverables and research

PREFERRED:

• 3 or more years of documented experience working in or managing a human capital management and payroll solution (e.g., ADP Workforce Now, Paylocity, Paycor, Paycom, Ceridian, UKG, Workday, etc.)
• Understanding of technology integration practices like EDI file feeds and APIs
• Previous experience working on HR process reviews/audits and HR transformation projects
• Previous experience working with an employee health & benefits advisor/broker