Are you seeking an opportunity in an environment where your skills and passion to serve others is appreciated, valued and welcomed? If so, bring your membership expertise to our collaborative team and apply for this great opportunity. The Association of Professional Chaplains (APC) is in search of a Membership & Communications Specialist who is a self-starter, detail-oriented and customer-focused to work with our membership in an environment that offers rewarding work, is friendly, collaborative and family-first focused.

With commitment to interfaith ministry and the professional practice of chaplaincy care, the Association of Professional Chaplains®, serves chaplains in all types of health and human service settings. Our more than 5,000 member chaplains and affiliates are involved in chaplaincy care of all persons, respecting their diverse cultures, identities, abilities and beliefs. As a national, not-for-profit 501(c)(3) professional association, APC® advocates for quality chaplaincy care of all persons in healthcare facilities, correctional institutions, long-term care units, rehabilitation centers, hospice, the military and other specialized settings. To learn more, please visit our website: www.professionalchaplains.org

Reporting to the Manager of Membership & Marketing, the Membership & Communications Specialist will:

Membership Department:

1. Update and maintain membership database to ensure accurate data and to extract membership data from systems; initiate membership renewal and certification fee invoices; update forms
2. Run monthly membership reports
3. Support membership recruitment and retention efforts; provides membership info to prospective members
4. Send out Letters of Good Standing as requested
5. Process new member applications in a timely manner
6. Track corporate partnerships
7. Provide exceptional customer service to current and prospective members. Fulfill member requests in a timely and accurate manner
8. Process warning letters, drops, resignations and terminating members upon non-renewal. Communicates termination with REBs
9. Maintain deceased member list and provide information to staff for Memorial Service
10. Coordinate Special Interest Groups (SIGS) meetings

Communications Department

1. Assist in pulling membership lists for email campaigns
2. Assist in developing member email campaigns
3. Proofread content
4. Support and schedule Zoom meetings as call facilitator as needed

Conference/Events Department:

1. May be asked to attend APC events including Annual Conference in support role (out-of-state travel may be required)
2. Assist in registration booth, Exhibit Hall, support workshops and other events
3. Assist in directing attendees to event locations
4. Provide top-level customer service to attendees

General Office Duties:

1. Answer phones/emails and respond accordingly or forward to appropriate party
2. Scan/Copy as needed
3. Assist all the team members with fulfillment of their job responsibilities
4. Assist with preparing for APC conference as needed
5. Assist with phone coverage
6. Other duties as assigned

Qualifications:

• Excellent written and oral communication skills
• Demonstrate competence in necessary MS Office suite applications
• Demonstrate excellent organizational skills
• Demonstrate excellent customer service skills
• Experience with non-profit organizations and/or Associations preferred
• Experience with database/AMS/LMS/WordPress highly desirable

The Association of Professional Chaplains is located at 2800 W. Higgins Road, Hoffman Estates, IL. We offer our employees a generous benefits package including a 403 (b) pension plan, immediate accrual of PTO days, employer-paid Life Insurance, short- and long-term disability 100% paid by the Association.

Interviews will take place remotely.

Interested individuals, please submit your Resume and Cover Letter (required) by clicking the apply button.

The Association of Professional Chaplains is an Equal Opportunity Employer.

KEYWORDS: Membership, Membership Specialist, Membership Coordinator, Communications, Communications Specialist, Associations, Nonprofits