Association Headquarters is searching for The Director of Membership Services will play a pivotal role in ensuring the satisfaction and engagement of members within WOCN. They are responsible for developing, implementing, and overseeing strategies to attract, retain, and support members. This role requires a combination of strategic thinking, leadership skills, and a customer-centric approach to enhance the value proposition for the organization.

APPLICATION INSTRUCTIONS

To be considered for this position, the online application must be submitted, along with an updated resume. All applicable fields on the application are required.

Essential Duties and Responsibilities

• Develop a comprehensive membership strategy aligned with organizational goals and objectives
• Oversee the delivery of high-quality member services and support.
• Create programs and initiatives to enhance member engagement and involvement.
• Develop retention strategies to ensure member satisfaction and renewal.
• Monitor membership metrics and analyze trends to make data-driven decisions.
• Develop and manage the departmental budget, ensuring efficient use of resources.
• Collaborate with staff to align membership services with organizational objectives.

What you'll bring to the table - Education, Experience, and Required Proficiencies

• Bachelors degree in business administration, marketing, communications, or related field
• Proven experience in membership management, preferably in a nonprofit, association, or membership-based
  organization.
• Excellent communication and interpersonal skills, with the ability to build relationships with members and
  stakeholders.
• Strategic thinking and analytical skills, with the ability to interpret data and make informed decisions.
• Experience in budget management and resource allocation.
• Knowledge of Your Membership (YM) and Higher Logic Platform a plus.
• Commitment to delivering exceptional member experiences and driving organizational growth.
• Adaptability and Innovation: The ability to adapt to changing market conditions and industry trends, as well as
  innovative thinking to develop creative solutions to attract and retain members.
• Passion for the Mission: A genuine passion for the organization's mission and values can be instrumental in
  effectively promoting membership and engaging with members.

What we offer - Employee Company Benefits

• Hybrid / Flexible work schedules available
• Medical, Dental, and Vision
• Company paid basic life insurance, short-term, and long-term disability
• Voluntary Life Insurance - Employee Paid
• AFLAC available
• Paid Time Off (PTO) accrual and Paid holidays
• 401k retirement plan available

• On-site Fitness Center, open 24/7
• Gym reimbursement program
• Training and Development opportunities

What sets us apart

• Named Best Place to Work by Philadelphia Business Journal 9 Times - based on a survey conducted of our employees
• Industry Leader - Most credentialed AMC and the 1st AMC to be Customer Service Certified by the Customer Service Institute of America

Who is AH?

AH is a professional services firm that specializes in helping non-profit organizations achieve their mission, create value, and advance their causes, industries, and professions. We have four main divisions within AH - a full-service Association Management Company; a Marketing and Communications Agency (MarCom); a Meetings & Events Management Team; and a division that focuses on other custom solutions such as strategic planning, website builds, database integrations, accounting services, staff recruitment, credentialing management, public affairs and lobbying, and growing non-dues revenue.

Our Diversity, Equity, & Inclusion Statement

Association Headquarters is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to the following; race, creed, color, national origin, nationality, ethnicity, ancestry, age, sex (including pregnancy), family status, marital/civil union status, religion, domestic partnership status, affectional or sexual orientation, gender identity and expression, atypical hereditary cellular or blood trait, genetic information, liability for military service, and mental or physical disability (including perceived disability, and AIDS and HIV status), language, national origin, political affiliation, socio-economic status, and other characteristics that make our employees unique.

For more information, visit associationheadquarters.com, connect with AH on Facebook on YouTube and follow on Twitter.