1 Call Center Rep Job in Alsip, IL
Associated Urological Specialists is Hiring a Call Center Rep Near Alsip, IL
No Weekends or Evenings!
General Summary:
The Call Center Representative will be responsible for answeringincoming patient calls, utilizing company policies to solve patient issues anddirecting issues to the Call Center Lead or Call Center Manager whennecessary. Ensures outstanding serviceas the first point of contact for patient issues.
Essential Job Functions
- Answerincoming patient phone calls and take appropriate action for each call.
- Must have experience with insurances and verification (EPIC, Availity, One Source)
- Maintainpatient satisfaction ratings.
- Attendmandatory training sessions for updates on policy changes.
- De-escalatessituations involving a dissatisfied patient using customer service skills, andescalates to Lead or Manager when necessary.
- Inputpatient data and appointments into the E.H.R and patient scheduling software.
- Utilizesprovided information on SBU’s operations.
- Maintainscompliance with HIPAA.
Required Skills
- Highschool diploma or GED required
- Strongcomputer skills including experience with E.H.R. and patient schedulingsoftware.
- Excellentcustomer service and interpersonal communication skills
- Highlevel of professionalism
- Strong problem solvingabilities
- Experience in call center & medical office
- Ability to utilize multiple computer platforms
- Have working knowledge of MS Office
Job Summary
Full Time
Ambulatory Healthcare Services
$52k-69k (estimate)
02/10/2023
06/11/2024
auspecialists.com
ORLAND PARK, IL
50 - 100
Private
DRGEORGE SRECHOVIC
$10M - $50M
Ambulatory Healthcare Services
Related Companies
The job skills required for Call Center Rep include Customer Service, Call Center, Scheduling, etc. Having related job skills and expertise will give you an advantage when applying to be a Call Center Rep. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Call Center Rep. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Call Center Rep positions, which can be used as a reference in future career path planning. As a Call Center Rep, it can be promoted into senior positions as a Contact Center Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Call Center Rep. You can explore the career advancement for a Call Center Rep below and select your interested title to get hiring information.
If you are interested in becoming a Call Center Rep, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Call Center Rep for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Call Center Rep job description and responsibilities
They will listen to clients to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient response.
02/25/2022: Kansas City, KS
Agents are responsible for making outbound calls to set appointments and gather survey data.
01/15/2022: Duluth, MN
Call Center Representatives are general responsible for handling large amount of customer calls.
03/27/2022: Canton, OH
A call center rep should be able to handle pressure.
02/18/2022: Hartford, CT
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Call Center Rep jobs
A successful Call Center Representative must have an excellent attitude towards their work and empathy for their customers needs.
03/03/2022: Hartford, CT
Call center agents might have to handle a chatty customer one moment and an angry one the next.
02/24/2022: Parkersburg, WV
Many call centers are moving to the cloud, and with that shift comes a huge amount of flexibility and more opportunity to work as a call center representative from home.
03/22/2022: Miami, FL
Call center rep are customer oriented.
01/27/2022: Saint Petersburg, FL
Step 3: View the best colleges and universities for Call Center Rep.
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