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The Systems Analyst translates business requirements into technical solutions. Understand general IT concepts and functions that impact the supported applications and their ability to operate within the organization's infrastructure. Participates in the vendor selection process. Provides input into technical assessments of vendor applications and acts as a liaison between vendor solutions, internal technical teams and business line teams. Creates impact analyzes on work orders and mid-sized projects from a technical perspective. Collaborates with IT Technical teams to complete and design technical requirements documents. Understands and documents impacts of planned system/vendor solutions and potential risks/limitations. Mentors and trains other team members as needed. Coordinates work of third party staffing solution team members. Prepares for and presents to enterprise governing bodies (ex. Architecture Review Board, Change Management, Quality Assurance Review, etc.). Coordinate and complete required project documentation in addition to their analyst role on work orders or mid sized projects.

• Implementation of application solutions, automated jobs and processes, and new technologies as approved by management to ensure functionality is maintained and/or improved. Will also be responsible to correctly sundown unused system components after determining and eliminating all dependencies to other systems.
• Support various applications and technologies to ensure system availability and stability by responding to and resolving Tier II support calls from ITS Service Desk within the service level agreements established by the business units using established troubleshooting techniques. Will also provide after-hours on call support on an established schedule, including some weekends, resolve critical business outages and provide incident and problem management for application and web server related issues.
• Communicate concise information to other staff members regarding bank systems to ensure overall staff knowledge continues to improve, allowing better customer service long-term by cross communication with other teams on technologies. Also responsible for developing and maintaining written documentation of new and existing systems which may include: system diagrams, system overviews, knowledge base entries, service level agreements, maintenance windows, and support contact information.
• Effectively communicate with technology and business line units. Provide concise/accurate problem and change reporting as well as provide and support testing activities by the TCoE and other groups.
• Provide incident and problem management for application related issues. Perform reporting and project management duties in accordance of ABC’s Project Management methodology and ITS Production Control standards, which includes: time reporting, requests for change, and other project management deliverables. Provide timely and accurate status updates to management for review.
• Create/maintain application inventories, including relevant vendor information. Work with vendor technical support of routine issues. Engage external vendors to improve the applications though support calls and enhancement requests as approved by management.
• Maintain an understanding of application specific data structure, tables, keys & diagrams. Perform simple queries of databases as part of application troubleshooting.
• Research new applications, understand their viability within the organization, and contribute in projects related to those applications. Utilize research findings to suggest improvements for new and existing systems.
• Provide cost and estimating of work efforts with acceptable accuracy.
• Provide input of testing approach and plans.
• Apply training techniques to grow understanding and usage of the applications.

• Associate's Degree or equivalent combination of education and experience. Required
• Bachelor's Degree in Information Technology or Financial Services or equivalent combination of education and experience. Preferred

• Less than 2 years Information Technology. Required
• 2-4 years Information Technology with financial systems. Preferred
• Less than 2 years Knowledge of Systems Development Life Cycle Methodology. Preferred

• Retirement savings including both 401(k) and Pension plans.
• Paid time off to volunteer in your community.
• Opportunities to connect with others through our diversity-focused Colleague Resource Groups.
• Competitive salaries with professional development and advancement opportunities.
• Bonus benefits including well-being programs and incentives, parental leave, an employee stock purchase plan, military benefits and much more.
• Personal banking, loan, investment and insurance benefits.